CBRE Acronyms Practice Exam Guide| Questions & Answers| A+ Graded.

1st Generation Outsourcing (1st Gen) - correct answer A client that has not previously outsourced their real estate services; in this case, we are transitioning services directly from the client to CBRE. 2nd Generation Outsourcing (2nd Gen, 2nd+ Gen) - correct answer A client that has previously outsourced all or part of their real estate services to a 3rd party provider; in this case, we are transitioning services to CBRE from the 3rd party provider (either partially or in total), on behalf of the client. A&T - correct answer Advisory and Transaction - business unit for LA (Lease Admin), TM (Transaction Management). AMX - correct answer Account Management and Operational Excellence team - APAC only. AD - correct answer Alliance Director. ADDR - correct answer Alliance Director Direct Report. Agent - correct answer Acts on behalf of or enters into legal agreements on behalf of a principal (typically in relation to Sourcing). Alliance Director (AD) - correct answer Job title within GWS - the "general manager" of a GWS account (all other team members of the account report into the Alliance Director, who is the primary client contact). ARD - correct answer Acquired Rights Directive - provides an EU Legal framework designed to protect the Employment Rights of individuals impacted by a transfer of services between companies - EMEA only. AOC - correct answer Advanced Operations Center - an AOC is used to process work orders from a call center (centrally managed and servicing multiple accounts) - additionally, there are SSCs (Shared Service Centers in Manila and Bratislava). APAC - correct answer Asia Pacific region (includes all countries in Asia plus Australia and New Zealand). Ariba - correct answer Sourcing Insight User Request platform (replaced by Zycus). AX - correct answer Microsoft Dynamics the ERP being rolled out across EMEA for finance platform. BAFO - correct answer Best and Final Offer (part of the pursuit negotiation process). Best Practice - correct answer A procedure, tool or method that is accepted as being correct or most effective. BAU - correct answer Business As Usual, the period after Go Live when the client account is managed per the contracted statement of work by the on-account CBRE team. BD - correct answer Business Development. BG - correct answer Business Group. Business Group Transition Director (BGTD) - correct answer The GTT lead in EMEA for sales and live transition projects - undertakes the tasks of the DTL on specific projects. BU - correct answer Business Unit. CBRE 360 - correct answer Host. CD - correct answer Commitment Document. CE - correct answer Critical Environments (high security/sensitivity space); often refers to Data Center space (see also "DCS"). Change Management (CM) - correct answer Change Management refers to any approach to transitioning individuals, teams, and organizations using methods intended to re-direct the use of resources, business process, budget allocations, or other modes of operation that significantly reshape a company or organization. CL - correct answer Comms Leader. CM - correct answer Change Management. CMMS - correct answer Computerized Maintenance Management System. Commitment Document - correct answer Guiding governance document that provides an overview of exactly what CBRE agrees to deliver in transition, based on the MSA and solution, including key milestones, key stakeholders and timing; agreed by CBRE and client transition leadership at transition commencement. Comms Leader - correct answer Transition Communications Leader (GTT Core Team Role). Control Call - correct answer Internal Control Call. Control Cycle - correct answer Weekly cadence of governance activities. COP - correct answer Certified Outsourcing Professional (professional designation). Cost Plus - correct answer FM contract model where the client pays for direct and overhead costs plus a prearranged profit margin. Typically used where it is difficult to define the scope of work. No incentive for the contractor to offer efficiencies. Core Team - correct answer GTT resources managing a transition project (typically consists of a TL, a PM and a Comms Leader) and is overseen by the DTL (or BGTD in EMEA). Corrigo - correct answer CMMS/Work Order Management system. CRE - correct answer Commercial Real Estate. D&T - correct answer Digital & Technology. Dark Green (Client Satisfaction) (DG) - correct answer Highest level of client satisfaction achievable on account satisfaction surveys (on a scale of red/yellow/light green/dark green). DC - correct answer Data Center (asset type). DCS - correct answer Data Center Services (EA Operations Support team that manages data center activity for GWS clients). DD or DD - correct answer Division Director or Due Diligence - the general phrase for the initial, investigatory period of transition to define either the scope, scope validation, cost, baseline validation or solution design. Dedicated - correct answer Describes a person devoted to a project or task for a prescribed percentage of time (not necessarily 100% dedicated to an individual project, but dedicated to transitions). DG - correct answer Dark Green. Digital & Technology - correct answer CBRE's Information Technology (IT) division. DD - correct answer Oversight of multiple accounts (and associated Alliance Directors) within a division. DP - correct answer Oversight of a GWS division within CBRE (DDs report into the DP). DOA - correct answer Delegation of Authority. DP - correct answer Division President. DTL - correct answer Division Transition Leader (formerly "Regional Transition Leader/RTL"). Dynamics - correct answer Finance platform from Microsoft used in LFM and Data Centers. EA Operations Support - correct answer The comprehensive set of proprietary tools, resources, and specialized expertise CBRE uses to provide services to our clients. "EA Operations Support" is also commonly used to refer to a person who works in GWS in a non-account based position (people who service more than one account as a shared resource to everyone in GWS). The GTT is part of the EA Operations Support. (Formerly "Platform" until Q4 2020). EBITDA - correct answer Earnings Before Interest, Taxes, Depreciation, and Amortization - widely used indicator to measure a company's financial performance and project earnings potential. EFM - correct answer Enterprise Facilities Management. EHS - correct answer Environment, Health & Safety (see also HSE and QHSE). ELM - correct answer Enterprise Learning Management - CBRE's ELM system is myLearning and will move to Talent Coach. EMD - correct answer Executive Managing Director. EMEA - correct answer Europe, Middle East and Africa region. End User - correct answer The client's employees, clients, or other audiences who may be impacted by service changes and may be consumers of real estate services; anyone utilizing the services provided by CBRE on the client's side, particularly utilizing technology systems. Executive Sponsor - correct answer The CBRE Senior Management lead responsible for meeting the objectives of a specific account. Expesite - correct answer Project Management Insight (replaced by Kahua). EXT - correct answer External User - anyone that is not a CBRE employee, with access to CBRE systems (provided an EXT account by D&T). Facility Source - correct answer Now "On Demand". Fixed Price - correct answer FM Contract Model where the client pays a fixed price for a defined scope of work with upside or downside at contractor's risk of benefit. FM - correct answer Facilities Management line of business or job title of Facilities Manager. FMC - correct answer Functional Unit - Managing Office - Client - PeopleSoft finance key coding structure. FMP - correct answer Facilities Management Platform - legacy GWS CMMS based on Maximo. FM Pilot - correct answer On Demand's CMMS system (vendor dispatch model). FTE - correct answer Full Time Employee - Most commonly used when expressing the number of people on a client account. Occasionally accounts will share resources or have part-time employees, and therefore accounts may have a percentage of a FTE. Fusion - correct answer CBRE's Strategic Sourcing solution for capital expenditures. GCM - correct answer Global Change Management (old name for GTT - no longer used). GKE - correct answer Global Knowledge Exchange - Ongoing conference call series educating GWS employees about the GWS Service EA Operations Support, Best Practices, and CBRE's business lines. GKN - correct answer Global Knowledge Networks - An initiative to build and enhance the GWS community of industry, expertise and project networks. Sharing challenges and exchanging knowledge and expertise is an essential resource all GWS employees can leverage. GlidePath - correct answer A number of GMP contracts have year on year savings with the profile being the "glidepath" often tenders with limited information against a baseline. GMP (GMAX) - correct answer Guaranteed Maximum Price - FM Contract model where a maximum price is agreed. The contract claims all costs incurred and a fixed management fee. Client gets cost certainty and can encourage efficiencies/performance through a process of shared savings and performance penalties/incentives. GMP - correct answer Good Manufacturing Practice, also GxP - regulated procedures for pharmaceutical clients. Go Live - correct answer Day that account operations are handed to the account team from the transition team; technology, processes, staff and all elements of the solution are in place for ongoing operations. On many large, or complex projects, there may be multiple, staggered or consecutive Go Live dates (this is a "phased" transition). Governance Cycle / Model - correct answer Overall strategy for governing transition activity - includes all calls, meetings, reports, schedule updates and any other regular methods of managing transition activity, held at a regular cadence and established at the start of transition; the Transition Leader is responsible for the governance cycle. GRMS - correct answer Global Risk M