RPA Test Revised Questions and Answers / Sure A+

Automation should be a business initiative supported by IT - • Ultimately, business users should be responsible for creating the bots • However, IT still retains a fundamental role • Policies ( e.g., security, access, auditing, "coding") need to be created, promoted • Systems might be changed, new forms and interfaces created, operational loading managed, etc. • Remember: only the business side can realize the benefits from a technology solution • RPA should not be seen as an IT initiative and the role of the IT team should be formalized early How can we ensure that creating the bot script delivers good results? - • Train people so that they can use the tool properly • Ideally, the scripts would be created by business people, not IT professionals • Have documented processes that can be translated into scripts • If the process is well understood and documented, then it is simply a matter of translating the process into the RPA software • Understand the interfaces between applications • How to transfer data from one application to another application • Test, test again, and test even more How can we ensure that the bot delivers over time? - • Have personnel dedicated to managing bots • Those can easily be located abroad, working on a control room • Have software and analytics to understand bot performance • You also need to understand your automation targets • Have contingency plans for bots who stop working ("get sick or go on vacation") • Quickly audit what is wrong and fix the problem to have the bot back in action