Unit 7: Human Resource Management
HR Management - correct answer-consists of the activities managers perform to plan for,
attract, develop, and retain an effective workforce
purpose of human resources management - correct answer-to get the optimal work
performance that will help the company's mission and goals
Three important concepts of HR - correct answer-1. human capital
2. knowledge workers,
3. social capital
human capital - correct answer-the economic or productive potential of employee
knowledge, experience, and actions
knowledge worker - correct answer-someone whose occupation is principally concerned with
generating or interpreting information, as opposed to manual labor
social capital - correct answer-the economics or productive potential of strong, trusting, and
cooperative relationships
aspects of social capital - correct answer-1. goodwill
2. mutual respect
3. cooperation
4. trust
5. teamwork
strategic human resource planning - correct answer-consists of developing a systematic,
comprehensive strategy for
1. understanding current employee needs
2. predicting future employee needs
understanding current employee needs - correct answer-requires
1. job analysis
2. job description & job specification
job analysis - correct answer-purpose is to determine, by observation and analysis, the basic
elements of a job
job description - correct answer-summarizes what the holder of the job does and how and
why he or she does it
job specification - correct answer-describes the minimum qualifications a person must have
to perform the job sucessfully
, predicting future employee needs requires understanding 2 things - correct answer-1.
staffing the organization might need
2. the likely sources for that staffing
human resource inventory - correct answer-a report listing your organization's employees by
name, education, training, languages, and other important information
recruiting - correct answer-the process of locating and attracting qualified applicants for jobs
open in the organization
internal recruiting - correct answer-making people already employed by the organization
aware of job openings
job posting - correct answer-placing information about job vacancies and qualifications on
bulletin boards, in newsletters, and on the org's intranet
external recruiting - correct answer-attracting job applicants from outside the organization
most effective external recruiting method - correct answer-employee referrals
internal recruiting advantages - correct answer-1. employees tend to be inspired to greater
effort and loyalty
2. the whole process of advertising, interviewing, and so on is cheaper
3. fewer risks
disadvantages of internal recruiting - correct answer-1. restricts competition for positions and
limits the pool of fresh talent and fresh viewpoints
2. may encourage employees to assume that longevity and seniority will automatically result
in promotion
3. whenever a job is filled, it creates a vacancy elsewhere
external recruiting advantages - correct answer-1. applicants may have specialized
knowledge and experience
2. applicants may have fresh viewpoints
external recruiting disadvantages - correct answer-1. recruitment process is more expensive
and takes longer
2. risks are higher, persons hired are less well known
selection process - correct answer-the screening of job applicants to hire the best candidate
three selection tools - correct answer-1. background information
2. interviewing
3. employment tests
three interview forms - correct answer-1. unstructured
2. structured: situational
3. structured: behavioral-description interview
HR Management - correct answer-consists of the activities managers perform to plan for,
attract, develop, and retain an effective workforce
purpose of human resources management - correct answer-to get the optimal work
performance that will help the company's mission and goals
Three important concepts of HR - correct answer-1. human capital
2. knowledge workers,
3. social capital
human capital - correct answer-the economic or productive potential of employee
knowledge, experience, and actions
knowledge worker - correct answer-someone whose occupation is principally concerned with
generating or interpreting information, as opposed to manual labor
social capital - correct answer-the economics or productive potential of strong, trusting, and
cooperative relationships
aspects of social capital - correct answer-1. goodwill
2. mutual respect
3. cooperation
4. trust
5. teamwork
strategic human resource planning - correct answer-consists of developing a systematic,
comprehensive strategy for
1. understanding current employee needs
2. predicting future employee needs
understanding current employee needs - correct answer-requires
1. job analysis
2. job description & job specification
job analysis - correct answer-purpose is to determine, by observation and analysis, the basic
elements of a job
job description - correct answer-summarizes what the holder of the job does and how and
why he or she does it
job specification - correct answer-describes the minimum qualifications a person must have
to perform the job sucessfully
, predicting future employee needs requires understanding 2 things - correct answer-1.
staffing the organization might need
2. the likely sources for that staffing
human resource inventory - correct answer-a report listing your organization's employees by
name, education, training, languages, and other important information
recruiting - correct answer-the process of locating and attracting qualified applicants for jobs
open in the organization
internal recruiting - correct answer-making people already employed by the organization
aware of job openings
job posting - correct answer-placing information about job vacancies and qualifications on
bulletin boards, in newsletters, and on the org's intranet
external recruiting - correct answer-attracting job applicants from outside the organization
most effective external recruiting method - correct answer-employee referrals
internal recruiting advantages - correct answer-1. employees tend to be inspired to greater
effort and loyalty
2. the whole process of advertising, interviewing, and so on is cheaper
3. fewer risks
disadvantages of internal recruiting - correct answer-1. restricts competition for positions and
limits the pool of fresh talent and fresh viewpoints
2. may encourage employees to assume that longevity and seniority will automatically result
in promotion
3. whenever a job is filled, it creates a vacancy elsewhere
external recruiting advantages - correct answer-1. applicants may have specialized
knowledge and experience
2. applicants may have fresh viewpoints
external recruiting disadvantages - correct answer-1. recruitment process is more expensive
and takes longer
2. risks are higher, persons hired are less well known
selection process - correct answer-the screening of job applicants to hire the best candidate
three selection tools - correct answer-1. background information
2. interviewing
3. employment tests
three interview forms - correct answer-1. unstructured
2. structured: situational
3. structured: behavioral-description interview
