SCM 300 Exam 2 ASU Questions and Answers | 100% Correct Answer | Grade A+

Goal of waiting line management Ans: Balance the cost paid by the customers (time) with the cost paid by the company (money paid to maintain the system) Parts of a waiting line system Ans: 1) Input Source - This is the population of people that might want service 2) Waiting Line - The area in which customers wait for service 3) Service Facility - The area in which customers actually receive service Managerial considerations in queues Ans: - Customers - How many are there, How quickly are they arriving - Waiting Lines - what types of lines, how many lines - Employees - whos working in the system how many skil level and speed - Service facilities - how effective and efficient is the process? tools? Basic waiting line theory Ans: Queue = Line Channel = Line; often refers to the number of lines available at each step Phase = a single step in a process Infinite Population of Customers= the number of possible customers that may come into the store is very high or unlimited Finite population = the number of customers is limited Balking Ans: When a potential customer sees the line, but never joins the line because they think it looks too long and/or too slow. Reneging Ans: When a customer joins the line, gets frustrated and leaves the line Arrival Rate symbol lambd