NECI 911 Dispatch Certificate Test (2023/2024)

NECI 911 Dispatch Certificate Test (2023/2024) How many public safety 911 professionals are there in the USA? - ANSWERS 250,000 The eariler methods of Emergency Communications included - ANSWERS All the above I what year was the fire emergency firebox invented - ANSWERS 1839 In the 1930's several ambulance corps began operation and were assisted by many stages of military medicine. What was unique about the volunteers that operated the ambulance corp at the time. - ANSWERS They provided no real medical care What city in 1838 organized the first city police department - ANSWERS Boston The first national emergency number was 999 that originated out of what country. - ANSWERS Great Britain The first 911 call made in Hlleyville, Alabama occurred in what year? - ANSWERS 1968 Enhanced 911 allows for what information to be made available automatically to the dispatcher if made on a landline? - ANSWERS Name of the caller and address The primary responsibility of the call receiver station is? - ANSWERS To answer the phone The duties of a System Specialist include the following - ANSWERS Specific training in computer systems Capable of using mapping and geofiles Operates the radio and telephones The duties of a Center Manger / Director Include the following - ANSWERS Handles Budgets Test used in the hiring process of 911 telecommunicator include the following - ANSWERS Polygraph, drug and psychological tests CAD stands for ? - ANSWERS Computer Aided Dispatch An example of an ethical situation would be? - ANSWERS A dispatcher reports a coworker to a supervisor for reporting to work under the influence of alcohol The best way to control a person with an attitude or who is angry or belligerent is with ? - ANSWERS Empathy Examples of calls received by a dispatcher include the following - ANSWERS Callers reporting bad news Callers who are under the influence Callers who are mentally ill The three steps required to assess a call are - ANSWERS Securing information for the caller recording the information and passing the information to a dispatcher or field unit All the of the following are examples of underrating a call except - ANSWERS Understanding the caller All of the following are reasons a call taker does not gather enough information from a caller - ANSWERS Call Receiver is in a hurry Call receiver does not have a cue in on key phrases Inexperienced Who Generally handles questions asked by the media regarding a situation - ANSWERS Supervisor Which of the following questions cannot be released to the media - ANSWERS Names and address of Juveniles involved in incidents What are the 2 different types of call transferring techniques - ANSWERS Blind transfer and announcing the call Recommending a caller to another department agency or service that would assist with their need is called ? - ANSWERS Call referral In the EMS System what does the term ALS stand for - ANSWERS Advanced Life Support In the Law Enforcement Services section what term describes an event or incident that is over but the bad guys just left and may apprehended if the police work quickly. - ANSWERS Just occurred calls In the fire service section what term describes a mobile unit that responds to the scene of a fire - ANSWERS Apparatus What legal term is the standard term that is used as a test in civil liability claims - ANSWERS Tort