Chapter 1: Understanding Teams
Test Questions and Answers
Learning Objectives / Essay Questions
1. What are the characteristics of a group?
2. How is a team different from a group?
3. How are teams used by organizations?
4. How are traditional work groups different from traditional teams and self-managing
teams?
5. Why is the use of teams by organizations increasing?
6. What are the main historical trends in the use of teams?
7. How has the study of group dynamics changed over time?
Multiple Choice
1. Groups are defined by all of the following characteristics except:
a. The members are mutually dependent on each other.
b. There is recognition that people belong to a collective entity.
c. There are rules and roles that control people’s interactions.
d. There are symbols that members use to identify membership.
e. People’s personal needs are being met that reward group membership.
2. Groups are different from teams because:
a. Groups are typically work related while teams are sports related.
, b. Teams are typically larger than groups.
c. Team members are more dependent on each other for achieving success
than
group members.
d. Teams are more hierarchical than groups.
e. All of the above are true.
3. Teams are used by organizations to:
a. Provide advice on how to improve quality.
b. Coordinate day-to-day work activities.
c. Design and develop new products.
d. Negotiate working relationships with other organizations.
e. All of the above.
4. Self-managing teams are different from traditional work groups because:
a. There have fewer members.
b. There is no leader.
c. The teams are more strongly linked to the organization’s hierarchy.
d. They make greater use of consensus decision making.
e. All of the above are true.
5. The use of teams by organizations is increasing because:
a. Organizations are getting larger.
b. Employees want their jobs to be simplified.
, c. Jobs are becoming more complex and interdependent.
d. Organizations are seeking stability.
e. All of the above.
6. The historical approach to job design that shows the value of using teams in most
modern organizations is called:
a. Scientific Management
b. Socio-technical Systems Theory
c. Hawthorne Effect
d. Total Quality Management
e. Quality of Worklife Theory
7. The work of Kurt Lewin and his followers changed the study of group dynamics by:
a. Using the group, rather than the individual, as the unit of study.
b. Developing an Action Research approach that demonstrated the value of applied
research and theory.
c. Showing how the study of groups could be used to promote social change.
d. All of the above.
e. None of the above.
Chapter 2: Defining Team Success
Test Questions and Answers
Learning Objectives / Essay Questions
, 1. What are the three criteria used to define team success?
2. Why is team success more than just completion of the task?
3. What factors determine whether a group has the right set of people?
4. What types of tasks are better suited for groups than for individuals? Why?
5. What are the important parts of the group process?
6. How does an organization provide a supportive context for teams?
7. What are the characteristics of successful teams?
8. What are the benefits and problems of using work teams?
9. What are the implications of teams being a fad?
Multiple Choice
1. The main criteria used to measure team success are:
a. Task completion, social relations, and individual benefit.
b. Task speed, quality, and accuracy.
c. Social relations, group maintenance, and viability.
d. Individual success, group success, and organizational success.
e. None of the above.
2. Team success is more than just completing the task because:
a. The task may be able to be completed without using a team.
b. Teams may not be the most effective method for completing the task.
c. Developing team skills for the future is an important part of teamwork.
d. Teams are valuable when tasks are disrupted by unforeseen events.
e. All of the above are true.
Test Questions and Answers
Learning Objectives / Essay Questions
1. What are the characteristics of a group?
2. How is a team different from a group?
3. How are teams used by organizations?
4. How are traditional work groups different from traditional teams and self-managing
teams?
5. Why is the use of teams by organizations increasing?
6. What are the main historical trends in the use of teams?
7. How has the study of group dynamics changed over time?
Multiple Choice
1. Groups are defined by all of the following characteristics except:
a. The members are mutually dependent on each other.
b. There is recognition that people belong to a collective entity.
c. There are rules and roles that control people’s interactions.
d. There are symbols that members use to identify membership.
e. People’s personal needs are being met that reward group membership.
2. Groups are different from teams because:
a. Groups are typically work related while teams are sports related.
, b. Teams are typically larger than groups.
c. Team members are more dependent on each other for achieving success
than
group members.
d. Teams are more hierarchical than groups.
e. All of the above are true.
3. Teams are used by organizations to:
a. Provide advice on how to improve quality.
b. Coordinate day-to-day work activities.
c. Design and develop new products.
d. Negotiate working relationships with other organizations.
e. All of the above.
4. Self-managing teams are different from traditional work groups because:
a. There have fewer members.
b. There is no leader.
c. The teams are more strongly linked to the organization’s hierarchy.
d. They make greater use of consensus decision making.
e. All of the above are true.
5. The use of teams by organizations is increasing because:
a. Organizations are getting larger.
b. Employees want their jobs to be simplified.
, c. Jobs are becoming more complex and interdependent.
d. Organizations are seeking stability.
e. All of the above.
6. The historical approach to job design that shows the value of using teams in most
modern organizations is called:
a. Scientific Management
b. Socio-technical Systems Theory
c. Hawthorne Effect
d. Total Quality Management
e. Quality of Worklife Theory
7. The work of Kurt Lewin and his followers changed the study of group dynamics by:
a. Using the group, rather than the individual, as the unit of study.
b. Developing an Action Research approach that demonstrated the value of applied
research and theory.
c. Showing how the study of groups could be used to promote social change.
d. All of the above.
e. None of the above.
Chapter 2: Defining Team Success
Test Questions and Answers
Learning Objectives / Essay Questions
, 1. What are the three criteria used to define team success?
2. Why is team success more than just completion of the task?
3. What factors determine whether a group has the right set of people?
4. What types of tasks are better suited for groups than for individuals? Why?
5. What are the important parts of the group process?
6. How does an organization provide a supportive context for teams?
7. What are the characteristics of successful teams?
8. What are the benefits and problems of using work teams?
9. What are the implications of teams being a fad?
Multiple Choice
1. The main criteria used to measure team success are:
a. Task completion, social relations, and individual benefit.
b. Task speed, quality, and accuracy.
c. Social relations, group maintenance, and viability.
d. Individual success, group success, and organizational success.
e. None of the above.
2. Team success is more than just completing the task because:
a. The task may be able to be completed without using a team.
b. Teams may not be the most effective method for completing the task.
c. Developing team skills for the future is an important part of teamwork.
d. Teams are valuable when tasks are disrupted by unforeseen events.
e. All of the above are true.
