Leadership Final Exam Questions And Answers A Graded

Chapter 23 - Managing Quality & Risk - answer----- What is quality management in health care? - answer--- Demand for quality increases - Recognize survival and improved outcomes - Is a philosophy of the org. What are the principles of QM and QI? - answer--- QM most effective in flat, demographic org. - Goal of QM is to improve systems and processes, not to assign blame - QI focuses on outcomes - Leaders, managers, and followers must be committed to QI - Customers define quality - Decision must be data base Every system is designed to get the results it gets with SPO? - answer--- Structure - Process - Outcome Know these terms. - answer--- Never evetnts: wrong body part marked for surgery - Always events: Hand hygiene - Failure mode and effect analysis: Proactively identify adn reduce risk to pt safety - Root cause analysis: used to find the root cause of problem - Sentinel work: Serious, unexpected occurrence involving death or severe physical or psychological harm. Ex. Inpatient suicide, infant abduction - Near miss: Unplanned event that did not result in injury, illness, or damage but had the potential to do so What is the purpose of Managing quality and risk - answer--Comprehensive systematic approach - prevent errors before they occur - identifies and correct errors Results in..