BCOR 370 Final Exam
The Communication Model - CORRECT ANSWER-Sender
Encoding
Channel
Decoding
Receiver
Noise - CORRECT ANSWER-Something whether it be actual noise or a
distraction that disrupts the communication model
Nonverbal Communication - CORRECT ANSWER-Actual words play a relatively
small role in communication. Facial expressions, tone of voice, and bodily
movements are much more important. Verbal 7%, Vocal 38%, Facial 55%
Barriers to Communication - CORRECT ANSWER-Differing Perceptions
Language Differences
Noise
Poor Listening
Conflicting Nonverbal Cues
Pittsburghese Quiz - CORRECT ANSWER-Demonstrated that people in
Pittsburgh speak differently than people in Morgantown. Language Difference
example
Video Clip: Bud Abbot and Lou Casto - CORRECT ANSWER-Baseball players'
last names were "Why" and "Who" and this was a barrier to their communication
model.
Conflict - CORRECT ANSWER-Real or perceived differences in interest between
two or more individuals, groups, or organizations.
Traditional View of Conflict - CORRECT ANSWER-Conflict is bad and it should
be avoided
Human Relations View of Conflict - CORRECT ANSWER-Conflict is inevitable
and should be accepted
, Interactionist View of Conflict - CORRECT ANSWER-Some conflict can be
helpful and should be encouraged
Task Conflict - CORRECT ANSWER-A type of conflict that can be beneficial
Relationship Conflict - CORRECT ANSWER-Always bad and will nullify the
possible positive effects of task conflict
Styles of Conflict Handling - CORRECT ANSWER-Avoidance
Accommodating- Giving in to the other person
Competing/Forcing
Compromising
Collaborating/Integrating
Negotiation should... - CORRECT ANSWER-Produce a wise agreement, if
agreement is possible.
Be efficient.
Not damage the relationships of the parties involved.
How do we usually negotiate? - CORRECT ANSWER-Positional Bargaining
-"Win, Lose" Bargaining
Distributive Bargaining
-Zero Sum Game (My gain is your loss)
Positional Bargaining - CORRECT ANSWER-Produces unwise agreements.
-Ego becomes identified with the position.
-Compromise solution often fails to meet the needs of those involved.
Inefficient.
-The more extreme the positions and smaller the concession the more time is
wasted.
Damages relationships.
-Becomes a contest of wills that can damage or destroy a relationship.
Principled Negotiating/"Win, Win" Negotiating/Integrative Bargaining - CORRECT
ANSWER-Separate the people from the problem
-Attack the problem, not the people
The Communication Model - CORRECT ANSWER-Sender
Encoding
Channel
Decoding
Receiver
Noise - CORRECT ANSWER-Something whether it be actual noise or a
distraction that disrupts the communication model
Nonverbal Communication - CORRECT ANSWER-Actual words play a relatively
small role in communication. Facial expressions, tone of voice, and bodily
movements are much more important. Verbal 7%, Vocal 38%, Facial 55%
Barriers to Communication - CORRECT ANSWER-Differing Perceptions
Language Differences
Noise
Poor Listening
Conflicting Nonverbal Cues
Pittsburghese Quiz - CORRECT ANSWER-Demonstrated that people in
Pittsburgh speak differently than people in Morgantown. Language Difference
example
Video Clip: Bud Abbot and Lou Casto - CORRECT ANSWER-Baseball players'
last names were "Why" and "Who" and this was a barrier to their communication
model.
Conflict - CORRECT ANSWER-Real or perceived differences in interest between
two or more individuals, groups, or organizations.
Traditional View of Conflict - CORRECT ANSWER-Conflict is bad and it should
be avoided
Human Relations View of Conflict - CORRECT ANSWER-Conflict is inevitable
and should be accepted
, Interactionist View of Conflict - CORRECT ANSWER-Some conflict can be
helpful and should be encouraged
Task Conflict - CORRECT ANSWER-A type of conflict that can be beneficial
Relationship Conflict - CORRECT ANSWER-Always bad and will nullify the
possible positive effects of task conflict
Styles of Conflict Handling - CORRECT ANSWER-Avoidance
Accommodating- Giving in to the other person
Competing/Forcing
Compromising
Collaborating/Integrating
Negotiation should... - CORRECT ANSWER-Produce a wise agreement, if
agreement is possible.
Be efficient.
Not damage the relationships of the parties involved.
How do we usually negotiate? - CORRECT ANSWER-Positional Bargaining
-"Win, Lose" Bargaining
Distributive Bargaining
-Zero Sum Game (My gain is your loss)
Positional Bargaining - CORRECT ANSWER-Produces unwise agreements.
-Ego becomes identified with the position.
-Compromise solution often fails to meet the needs of those involved.
Inefficient.
-The more extreme the positions and smaller the concession the more time is
wasted.
Damages relationships.
-Becomes a contest of wills that can damage or destroy a relationship.
Principled Negotiating/"Win, Win" Negotiating/Integrative Bargaining - CORRECT
ANSWER-Separate the people from the problem
-Attack the problem, not the people
