Professional Communications Unit 1
Terms
Communication - CORRECT ANSWER-Process of using words, sounds, signs,
or actions to exchange information or express thoughts.
Professional Communication - CORRECT ANSWER-Incorporates written, verbal,
visual, and digital communication to provide factual information that is usable in
the workplace
Rhetoric - CORRECT ANSWER-Study of writing or speaking as a way of
communicating
information or persuading an individual
Goodwill - CORRECT ANSWER-Advantage an individual or an organization has
due to its good reputation; it cannot be bought
Communication Process - CORRECT ANSWER-Series of actions on the part of
the sender and the receiver of a message and the path the message follows
Sender - CORRECT ANSWER-Person who has a message to communicate
Encoding - CORRECT ANSWER-Process of turning the idea for a message into
symbols that can be communicated
Transmission - CORRECT ANSWER-Act of sending a message
Channel - CORRECT ANSWER-How a message is transmitted
Receiver - CORRECT ANSWER-Person who reads, hears, or sees a message
Interpersonal Communication - CORRECT ANSWER-Communication that
occurs between a sender and one other person
Small group Communication - CORRECT ANSWER-Communication that occurs
with 3 to 20 people
, Public Communication - CORRECT ANSWER-Communicating with a group
larger than 20 people
Decoding - CORRECT ANSWER-Translation of a message into terms that the
receiver can understand
Feedback - CORRECT ANSWER-Receiver's response to the sender that
concludes the communication process
Informal Communication - CORRECT ANSWER-Casual sharing of information
with no customs or rules of etiquette involved
Etiquette - CORRECT ANSWER-Art of using good manners in any situation
Formal Communication - CORRECT ANSWER-Sharing of information that
conforms to specific protocol
Protocol - CORRECT ANSWER-Set of customs or rules of etiquette
Peer - CORRECT ANSWER-Person of equal standing or work position
written communication - CORRECT ANSWER-Recording words through writing
or keying to communicate
Standard English - CORRECT ANSWER-Language usage that follows accepted
rules for spelling, grammar, and punctuation
Visual communication - CORRECT ANSWER-Using visual aids or graphics to
communicate an idea or concept
Verbal communication - CORRECT ANSWER-Speaking words to communicate;
also known as oral communication
Nonverbal communication - CORRECT ANSWER-Action, behavior, or attitude
that sends a message to the receiver
Terms
Communication - CORRECT ANSWER-Process of using words, sounds, signs,
or actions to exchange information or express thoughts.
Professional Communication - CORRECT ANSWER-Incorporates written, verbal,
visual, and digital communication to provide factual information that is usable in
the workplace
Rhetoric - CORRECT ANSWER-Study of writing or speaking as a way of
communicating
information or persuading an individual
Goodwill - CORRECT ANSWER-Advantage an individual or an organization has
due to its good reputation; it cannot be bought
Communication Process - CORRECT ANSWER-Series of actions on the part of
the sender and the receiver of a message and the path the message follows
Sender - CORRECT ANSWER-Person who has a message to communicate
Encoding - CORRECT ANSWER-Process of turning the idea for a message into
symbols that can be communicated
Transmission - CORRECT ANSWER-Act of sending a message
Channel - CORRECT ANSWER-How a message is transmitted
Receiver - CORRECT ANSWER-Person who reads, hears, or sees a message
Interpersonal Communication - CORRECT ANSWER-Communication that
occurs between a sender and one other person
Small group Communication - CORRECT ANSWER-Communication that occurs
with 3 to 20 people
, Public Communication - CORRECT ANSWER-Communicating with a group
larger than 20 people
Decoding - CORRECT ANSWER-Translation of a message into terms that the
receiver can understand
Feedback - CORRECT ANSWER-Receiver's response to the sender that
concludes the communication process
Informal Communication - CORRECT ANSWER-Casual sharing of information
with no customs or rules of etiquette involved
Etiquette - CORRECT ANSWER-Art of using good manners in any situation
Formal Communication - CORRECT ANSWER-Sharing of information that
conforms to specific protocol
Protocol - CORRECT ANSWER-Set of customs or rules of etiquette
Peer - CORRECT ANSWER-Person of equal standing or work position
written communication - CORRECT ANSWER-Recording words through writing
or keying to communicate
Standard English - CORRECT ANSWER-Language usage that follows accepted
rules for spelling, grammar, and punctuation
Visual communication - CORRECT ANSWER-Using visual aids or graphics to
communicate an idea or concept
Verbal communication - CORRECT ANSWER-Speaking words to communicate;
also known as oral communication
Nonverbal communication - CORRECT ANSWER-Action, behavior, or attitude
that sends a message to the receiver
