Devoted Agent Certification 2024 Study Guide Exam

What can our members expect following enrollment? - CORRECT ANSWER-All answers listed are correct Devoted Health's Five Core Values are: - CORRECT ANSWER-Next generation MA plan, tech platform, strong PCP partnerships, Devoted guides, Devoted Medical Which statement is true about marketing during Pre-AEP? - CORRECT ANSWERAgents can assist prospects in completing paper applications, but cannot solicit or take possession of applications from 10/1-10/14. Jamie, a sales agent with Devoted Health wants to know if a physician is in-network with Devoted for a client, what would be the best method for confirming this information? - CORRECT ANSWER-Search on the Devoted Health Provider Look-up tool Dr. Hightower advises Don, a local Sales Agent who represents Devoted Health, that he thinks the Devoted Health HMO MAPD might be a good fit for a number of his patients. Which of his following marketing ideas are compliant for Don and Dr. Hightower to conduct? - CORRECT ANSWER-Have Don set up a table outside the practice or any other common area within the provider office with marketing materials describing Devoted Health's plan options. The following is part of Devoted Health's mission to create a world class member experience. - CORRECT ANSWER-All listed answers are part of Devoted Health's mission. John, a Sales Agent representing Devoted Health, meets with Mr. Sanchez in his home on October 8, 2021 to present him the 2022 Devoted Health HMO plan. After conducting a fully compliant sales presentation, Mr. Sanchez is ready to enroll and asks John to assist him in completing an enrollment. Because it is Pre-AEP, John informs Mr. Sanchez that he is not permitted to accept his application prior to October 15 and tells him he can assist completing the enrollment form but will leave it with him with a postage pre-paid envelope addressed to Devoted Health for Mr. Sanchez to drop in the mail on or after October 15. Mr. Sanchez agrees, signs the application and dates it October 8, 2021. John completes his section on the enrollment form listing him as the Sales Agent. What date should John enter next to his name under the Initial Receipt Date? - CORRECT ANSWER-John should leave the Initial Receipt Date blank since that date confirms the official date Devoted Health receives the enrollment application, and enrollment applications are not permitted to be accepted prior to October 15 - the official start of the AEP. In which of the following settings is a Scope of Appointment form NOT required to be collected? - CORRECT ANSWER-A sales seminar advertised in the local newspaper electronically. Which of the following statements regarding the Devoted Health Guide Team is true? - CORRECT ANSWER-The Devoted Health Guide Team consists of nurses and service professionals who work together to assist our members better navigate the healthcare system and their Devoted Health p