Publix managers test questions with
complete solutions
Customer Value -Correct Answer-Always look to add value to the role you play,carefully order, and handle products to prevent out of stock and ensure product quality.
Intolerance of waste -Correct Answer-job efficiency, controlling supply usage, preventing damages, awareness and report losses or theft, recycling
Dedicated to the dignity, value, and employment security of our associates -Correct Answer-enhancing your role, adding my value and achieving tasks quickly and efficiently and correctly adds to the security of emplyment
Involved as responsible citizens in our community -Correct Answer-Support community they are neighbors
Strategic task -Correct Answer-Quality products, dynamic selling, service
food allergy -Correct Answer-peanuts, tree nuts, milk, eggs, fish, shellfish, soy, wheat
Ancillary -Correct Answer-specialties ingredients, produce with blemishes cuts and scars.
Adjustments -Correct Answer-changes so your inventory remains accurate and lets you report on and analyze change so you can identify and address opportunities
cool -Correct Answer-country of origin labeling, produce meat seafood, and nuts
must maintain cool records for reworks products by keeping original label of the product on a card in 53 filing system
crisping -Correct Answer-clean and sanitize sink, fill one compartment with clean lukewarm water, 99 degrees. wash hands, trim produce, submerge for 5 min in lukewarm water, place in crisping unit, place unit in cooler for 2 hours, clean, sanitize the crisping unit after every use. calm -Correct Answer-stay cool
apologize for the problem
listen with empathy
make it right
4 steps Customer service -Correct Answer-greet customer by name if possible and smile
use observation skills to engage the customer
thanks the customer and invite them back
speak and smile at everyone within 10 feet of you and greet within 10 seconds of their arrival in your department
team -Correct Answer-together
everyone
achieves
more
PPE -Correct Answer-aprons slip resistant shoes, gloves, goggles
SDS -Correct Answer-safety data sheets, which comply with OSHA requirements and provide info on publix connect
food grade oil -Correct Answer-cannot be stored with other chemicals or water bottles
clean apron -Correct Answer-every 4 hours, or when heavily soiled, when changing from handling different species or from raw to cooked and every time you end your shift.
clean scales -Correct Answer-every 4 hours, weighing raw to cook, at least once a day
sinks -Correct Answer-free of lime and cleaned once a day
complete solutions
Customer Value -Correct Answer-Always look to add value to the role you play,carefully order, and handle products to prevent out of stock and ensure product quality.
Intolerance of waste -Correct Answer-job efficiency, controlling supply usage, preventing damages, awareness and report losses or theft, recycling
Dedicated to the dignity, value, and employment security of our associates -Correct Answer-enhancing your role, adding my value and achieving tasks quickly and efficiently and correctly adds to the security of emplyment
Involved as responsible citizens in our community -Correct Answer-Support community they are neighbors
Strategic task -Correct Answer-Quality products, dynamic selling, service
food allergy -Correct Answer-peanuts, tree nuts, milk, eggs, fish, shellfish, soy, wheat
Ancillary -Correct Answer-specialties ingredients, produce with blemishes cuts and scars.
Adjustments -Correct Answer-changes so your inventory remains accurate and lets you report on and analyze change so you can identify and address opportunities
cool -Correct Answer-country of origin labeling, produce meat seafood, and nuts
must maintain cool records for reworks products by keeping original label of the product on a card in 53 filing system
crisping -Correct Answer-clean and sanitize sink, fill one compartment with clean lukewarm water, 99 degrees. wash hands, trim produce, submerge for 5 min in lukewarm water, place in crisping unit, place unit in cooler for 2 hours, clean, sanitize the crisping unit after every use. calm -Correct Answer-stay cool
apologize for the problem
listen with empathy
make it right
4 steps Customer service -Correct Answer-greet customer by name if possible and smile
use observation skills to engage the customer
thanks the customer and invite them back
speak and smile at everyone within 10 feet of you and greet within 10 seconds of their arrival in your department
team -Correct Answer-together
everyone
achieves
more
PPE -Correct Answer-aprons slip resistant shoes, gloves, goggles
SDS -Correct Answer-safety data sheets, which comply with OSHA requirements and provide info on publix connect
food grade oil -Correct Answer-cannot be stored with other chemicals or water bottles
clean apron -Correct Answer-every 4 hours, or when heavily soiled, when changing from handling different species or from raw to cooked and every time you end your shift.
clean scales -Correct Answer-every 4 hours, weighing raw to cook, at least once a day
sinks -Correct Answer-free of lime and cleaned once a day
