QDM EXPERT EXAM ACTUAL QUESTIONS AND ANSWERS LATEST 2024/2025 (GRADED A+)

QDM EXPERT EXAM ACTUAL QUESTIONS AND ANSWERS LATEST 2024/2025 (GRADED A+) Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department uses it 3 Nobody uses it 4 QDM applies to all functions and activities Ans- QDM applies to all functions and activities The 1-10-100 Rule says that every dollar spent doing things right the first time avoids Ans- $100 for the failure The QDM Principle Measure, Measure, Measure involves measuring... Ans- failures, variation, and success Which principle addresses waste reduction and/or elimination Ans- Optimize Business Performance Which type of activity is the customer willing to pay for Ans- value-added activity Which action does not embody the Be Scientific Principle Ans- Following your gut instinct Which tool is used in a quality improvement project and states the business objectives Ans- QAT Charter Which tool will help determine the scope of my project Ans- SIPOC What tool will help me gain insight into customer expectations Ans- Voice of Customer (VOC) QDM EXPERT EXAM ACTUAL QUESTIONS AND ANSWERS LATEST 2024/2025 (GRADED A+) What tool helps link projects to strategic objectives regarding customer relationships Ans- Customer Corridor You should always pilot your solution to ensure it performs as expected Ans- False A diagram used to brainstorm causes of a failure and sort the causes into categories Ans- Fishbone Way of brainstorming that helps to dig beyond initial observations of a problem's cause Ans- 5 Whys Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation plan 2 Define a control plan 3 Build understanding 4 Launch a full-scale implementation Ans- Build understandin Which is not a component of a control plan 1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans Ans- Flow Chart How much a measure deviates from the norm over time Ans- Variation A graph that pictures the degree of variation in a process Ans- Run Chart If your targets aren't achieved you should return to the Assess phase and restart Ans- False Repacking equipment to move storage is an example of what type of activity Ans- Non-value add What type of activity is training on a new regulation Ans- Value enabling What type of waste can result from under-delivering on a product or service Ans- Correction Which tool helps you to maintain an organized, safe and high-performing way of working Ans- 5S+1 Identifying and removing core constraints is an example of Ans- Systems thinking Paul can tell with just a glance if a tool is missing. What QDM tool is he using Ans- Visual Management Which change management approach should be used in conditions of high risk Ans- Powercoercive The environmental-adaptive change management approach should be used in which condition Ans- When radical change is necessary The basic assumption of the Normative-re-education approach is that Ans- People want to go with the flow Which answer is not one of the objectives common to all projects Time Scope Performance Success Ans- Success Which activity common to all project management processes must have a plan Ans- Controlling Which stakeholder is considered a dedicated stakeholder Ans- Project team members Which stakeholder is not considered an interested party Ans- Sponsors The Charter is an output from the ASSESS Phase and what project management process Ans- Initiating The project plan is the output of which phase of the project management process? Ans- Planning What is the principal output of the managing phase in project management Ans- Deliverable Which of the following is not a role that project managers must be able to fulfill leader planner mentor facilitator Ans- Planner The duties of a facilitator include Ans- communicating, resolve conflict, procuring, and motivating Which is a benefit of having a project manager from a people component perspective Ans- Increased accountability Which is a benefit of having a project manager from a project component perspective Ans- Controlled scope Which of the following is not a trait of micromanagers Controlling Negative Self-important None of the above Ans- None of the above After seeing a discrepancy between the contractor and architects specs of the room, Ben should Ans- Be professional when speaking to parties involved