Chapter 3 Technical Communications
persuasion - correct answers means trying to influence someone's actions opinions or decisions
explicit persuasion - correct answers required whenever you tackle an issue about which people
disagree
identifying claims - correct answers a claim is a statement of the point you are trying to prove
identify your persuasive goal - correct answers arguing to influence people's opinions; arguing to enlist
people's support; submitting a proposal; arguing to change people's behavior
try to predict an audience reaction - correct answers
expect audience resistance - correct answers compliance; identification; internalization
know how to connect with the audience - correct answers persuasive people know when to declare
what they want, use common sense, and appeal to reason etc...
power connection - correct answers orders people to show up
relationship connection - correct answers invites readers to participate
rational connection - correct answers presents authoritative evidence
allow for give and take - correct answers consider other viewpoints: explain reasoning and evidence
behind your stance, invite people to find weak spots in your case and improve on it; invite people to
challenge your ideas
when others offer an opposing view - correct answers try to see the issue their way; rehearse an
opposing position in your own words; try reaching an agreement on what to do next
explore possible compromises others might except
ask for a specific response - correct answers diplomacy is essential in persuasion
never ask for too much - correct answers people never accept anything they consider unreasonable
recognize all constraints - correct answers limits or restrictions imposed by the situation; how big an
issue is this? who are the personalities involved?
organizational constraints - correct answers deadlines; budgets; guidelines for organizing, formatting,
and distributing documents; and so on
legal constraints - correct answers may be limited by contract or by laws protecting confidentiality or
customers rights or laws affecting product liability
ethical constraints - correct answers defined by honesty and fair play;
persuasion - correct answers means trying to influence someone's actions opinions or decisions
explicit persuasion - correct answers required whenever you tackle an issue about which people
disagree
identifying claims - correct answers a claim is a statement of the point you are trying to prove
identify your persuasive goal - correct answers arguing to influence people's opinions; arguing to enlist
people's support; submitting a proposal; arguing to change people's behavior
try to predict an audience reaction - correct answers
expect audience resistance - correct answers compliance; identification; internalization
know how to connect with the audience - correct answers persuasive people know when to declare
what they want, use common sense, and appeal to reason etc...
power connection - correct answers orders people to show up
relationship connection - correct answers invites readers to participate
rational connection - correct answers presents authoritative evidence
allow for give and take - correct answers consider other viewpoints: explain reasoning and evidence
behind your stance, invite people to find weak spots in your case and improve on it; invite people to
challenge your ideas
when others offer an opposing view - correct answers try to see the issue their way; rehearse an
opposing position in your own words; try reaching an agreement on what to do next
explore possible compromises others might except
ask for a specific response - correct answers diplomacy is essential in persuasion
never ask for too much - correct answers people never accept anything they consider unreasonable
recognize all constraints - correct answers limits or restrictions imposed by the situation; how big an
issue is this? who are the personalities involved?
organizational constraints - correct answers deadlines; budgets; guidelines for organizing, formatting,
and distributing documents; and so on
legal constraints - correct answers may be limited by contract or by laws protecting confidentiality or
customers rights or laws affecting product liability
ethical constraints - correct answers defined by honesty and fair play;
