Certified State publix Deli manager test Guide Questions and Answers 2024/2025

Certified State publix Deli manager test Guide Questions and Answers 2024/2025 R&P - CORRECT ANSWER-reference and procedure P&L - CORRECT ANSWER-Profit and loss WOR - CORRECT ANSWER-weekly operating report When did publix start? - CORRECT ANSWER-1930 Where was the first publix? - CORRECT ANSWER-Winter Haven Florida Temp Danger Zone - CORRECT ANSWER-40-140 % PC73 - CORRECT ANSWER-computer program used to find out basic product info RS30 - CORRECT ANSWER-Computer program used to manage shelf tags sub departments in grocery - CORRECT ANSWER-11,12,13,14,15 11 - CORRECT ANSWER-dry 12 - CORRECT ANSWER-HBC 13 - CORRECT ANSWER-Housewares 14 - CORRECT ANSWER-Dairy 15 - CORRECT ANSWER-Frozen FIFO - CORRECT ANSWER-first in first out PPM - CORRECT ANSWER-Parts per million PPE - CORRECT ANSWER-personal protective equipment TEAM - CORRECT ANSWER-Together everyone achieves more 6 inch rule - CORRECT ANSWER-store everything 6" off the ground WSO - CORRECT ANSWER-work space organization RBU - CORRECT ANSWER-retail business unit what are the 5 s's? - CORRECT ANSWER-s1- sort and remove s2- shine s3- set locations and visual cues s4- standardize s5- sustain what is the 4-inch rule? - CORRECT ANSWER-keep 4 inches between item and the wall what is the danger zone? - CORRECT ANSWER-zone of temperatures where bacteria levels grow merchandise - CORRECT ANSWER-comes in ready to be sold ingredients - CORRECT ANSWER-have to prep before selling it Most important thing as managers that they are supposed to do? - CORRECT ANSWER-drive sales how long do you have with cold items before bacteria grows - CORRECT ANSWER-4 hours 5 steps to great customer service ? - CORRECT ANSWER-1. friendly greeting 2. discovery 3. recommendation 4. affirmation 5. invitation what is the 6 inch rule? - CORRECT ANSWER-The 6 inch rule requires that you to store products at least six inches off the floor on a shelf or other device designated for permanent storage. the 6-inch rule is designed to safeguard products by keeping them off the floor and away from potential contamination by pests or cleaning chemicals and aid in effective cleaning. NOTE: Products stored on pallets meet these requirements what is the 18 inch rule? - CORRECT ANSWER-The 18 inch rule requires you to ensure all store fire sprinklers have sufficiently space to operate effectively. what is the 3 foot rule? - CORRECT ANSWER-store products at least three feet from the building when stored outside and leave a 3 foot pathway what approach should you use when confronting an angry customer? - CORRECT ANSWER-the CALM approach what is calm? - CORRECT ANSWER-C- stay calm A- apologize for the proble