Final Study Guide Giant Eagle Pharmacy Tech Study Certification Q&A 2023 Updated

Final Study Guide Giant Eagle Pharmacy Tech Study Certification Q&A 2023 Updated 4 Steps to Great Customer Service - CORRECT ANSWER-Welcome, Ask & Fulfill, Go the Extra Mile, Thank & Invite Back 5 Steps to Great Service Recovery - CORRECT ANSWER-Listen, Apologize, Solve, Thank, Record Which do you follow when Federal and State Government have a law about the same situation? - CORRECT ANSWER-Always follow the stricter of the two What is the Giant Eagle Ethics Hotline? - CORRECT ANSWER- What does HIPAA stand for? - CORRECT ANSWER-the Health Insurance Portability and Accountability Act What does PHI stand for? - CORRECT ANSWER-Protected Health Information Can you offer a customer another family member's prescription? - CORRECT ANSWER-No. What is Methguard? - CORRECT ANSWER-Giant Eagle's program to help prevent the sale of allergy and cold medications primarily used in making methamphetamine. What is the purpose of the Combat Methamphetamine Epidemic Act of 2005? - CORRECT ANSWER-To limit the illegal manufacture of methamphetamine by limiting the ability of people to buy large amounts of the ingredients and educating those who sell potential methamphetamine ingredients. What ingredients in allergy and cold medications are used in making methamphetamine? - CORRECT ANSWER-Pseudoephedrine and Ephedrine Where must the medications containing Pseudoephedrine and Ephedrine be stored? - CORRECT ANSWER-In an area where customers do not have direct access such as kept behind a counter or in a locked cabinet. What is OBRA? - CORRECT ANSWER-Omnibus Budget Reconciliation Act. What is the purpose of OBRA - CORRECT ANSWER-To ensure patients have an opportunity to receive counseling about their medications.