Chapter 3 CMN 212 Study Guide Test.

Chapter 3 CMN 212 Study Guide Test. Goals of the flashcards for Chapter 3 - correct answer 1. Know the Hawthorne Studies and how they proved to be a springboard for the human relations approach 2. Be familiar with Maslow's Hierarchy of Needs theory and McGregor's Theory X and Theory Y as examples of the Human Relations approach 3. Understand the ways in which the Human Relations approach was empirically inadequate and misused, and how these problems led to the Human Resources approach 4. Be able to explain how the managerial grid and system IV management describe aspects of Human Resources management 5. Be able to describe typical communication patterns in Classical, the Human Relations, and Human Resources orgs 6. Appreciate the challenges of instituting Human Resources principles into today's orgs In the Hawthorne studies, productivity went up or down when lighting was lowered - correct answer Up Hawthorne effect: Increased productivity direct result of what? - correct answer Attention paid to worker Served as the springboard from classical approach to Human Relations - correct answer Hawthorne investigations Three "lower order" needs of Maslow's Hierarchy of Needs - correct answer Physiological, Safety, affiliation Esteem needs can be divided into what - correct answer Internal, external Desire to become everything you are capable of becoming is an example of what - correct answer Maslow's need for self- actualization McGregor's Theory most closely related to the Classical Approach - correct answer Theory X McGregor's Theory that manager's job is to bring out already existing motivation and intelligence from employees - correct answer Theory Y Years of research stemming from the human relations approach have failed to support what connection? - correct answer More satisfied employees will be more productive Misuse of Human Relations - Manager's actions not matching beliefs - leading to Human Resources - correct answer Pseudo-participation Human Relations institutes participation for ____ while Human Resources for ____ - correct answer 1. Meeting need for affiliation and esteem 2. Retrieve innovative ideas of subordinates Acknowledges contributions of classical and, especially, human relations approaches to organizations - correct answer Human Resources Approach A Country Club Manager has what level concern for production and people - correct answer Low Production but High People The best Management approach according to Blake and Mouton - correct answer Team Management Approach Management Approach most similar to a Classical Approach according to Blake and Mouton - correct answer Authority-Compliance Motivation derived from economic or ego rewards is what level of Likert's system - correct answer Likert's System II - the benevolent authoritative organization High level of communication, subordinated consulted before decision, but decision still in the hands of upper level according to Likert - correct answer System III - consultative organization Communication: content, direction, channel, and style for Human Relations - correct answer Tasks/Social, Vertical/Horizontal, Often Face-to-Face, Informal Communication: channel, style, content, and direction for Classical Approach - correct answer Usually written, Formal, Task, Vertical (downward) Communication: content, direction, channel, and style for Human Resources - correct answer Task/Social/Innovation, All directions/team based, all channels, both (especially informal) Final two of Pfeffer's Seven Practices of Successful Organizations - correct answer Reduction of Status differences and Sharing Information