ABQUARP Exam Questions And Verified Quality Answers 100% Solved

how is quality defined? - Correct Answer no errors, degree of excellence, do the right thing and do it well. Meeting customers expectations, exceed expectations. What is quality mgmt.? - Correct Answer examine the process to delivery of care, the outcomes measured plan-do-check-act - Correct Answer Walter Shewhart Edward Deming - Correct Answer introduced statistical process to improve quality He recognized importance of having accurate and meaningful infor to improve quality Demings 7 deadly diseases - Correct Answer lack of consistency, emphasis on short term profits, eval of performanmce,job hopping, excessive medical cost, excessive liability Joseph Juran - Correct Answer introduced Total Quality Control Philip Crosby - Correct Answer He added financial consequences to quality performance Savings are generated by "doing things right the first time" Quality Mangt. QM - Correct Answer approaches to imporving quality emphasis on preventing errors, empowerment of employees, improve performance, focus on supplier relationships Quality Assurance - Correct Answer addresses negative outcomes ( sentinel events). Hx punishment of peers Quality Improvement - Correct Answer improving on outcomes that are consider satisfactory, get better. Typically focus on process and systems, no individuals Continuous Quality Improvement - Correct Answer uses a systematic process, enhance performance. Looks at processes, not individual. ( ex laparoscopy, less hospt stay) Total quality management - Correct Answer uses QA, QI, CQM and focuses on customer desire Sentinel Event - Correct Answer unexpected death, unrelated loss of function, IP suicide, infant abduction, transfusion rxn, wrong site surgery Root