Devoted Certification 24

Mrs. Carson is a worrier and admits that she is often confused when it comes to navigating her health plan and the healthcare system. She asks Joyce, her Devoted Sales Agent, who she can contact if she needs help once she becomes a Devoted Health member. How Should Joyce respond? "As your Devoted Sales Agent, you can always call me with questions, but additionally Devoted has an entire Guide Team dedicated to simplifying your healthcare experience. In addition to them periodically reaching out to you, you can always call them with questions. They want to hear from you." Luis lives in Phoenix and receives full subsidy low income subsidy (LIS). He is reviewing Devoted's MAPD options with his agent, Wayne. Which statement is most appropriate for Wayne to make regarding Luis' options? Because Luis receives the full low- income subsidy (LIS) from SSA or the Federal government, he would not be subject to paying the premium on the Devoted Health Select/Prime/Premium plans and may suit his needs best. The Devoted Health Guides... Consist of a team of clinical and service professionals who work together for each of our members. How many days in advance must agents register informal or educational events with Devoted Health? 7 days What are Devoted Health's core ingredients? Newer MA plan, tech platform, strong provider partnerships, Devoted Guides, Devoted Medical Group Which of the following is a main component of our model of care? All of these Mr. Finn, an agent with Devoted Health, is giving a sales presentation and wants to provide some food for his guests. What can Mr. Finn provide? Light refreshments or snacks. What are the different plan options offered by Devoted Health? HMO, PPO, DSNP, CSNP, HMO MA- only, PPO MA-only. On May 10, Devoted Sales Agent, Jackie, gets a call from Mr. Seinfeld stating that he is permanently moving from Cuyahoga county, Ohio to a beach condo in Palm Beach county, Florida on June 1. He wants to know if and when he should change his Devoted Health plan. What should Jackie tell him? Because Mr. Seinfeld is leaving his current plan's service area and moving to a new one, Jackie can instruct him that he must switch from the Devoted plan in Cuyahoga county to the Devoted plan in Palm