CTA Flash Cards.docx

A-B-C Method - correct answer a time management strategy that allows you to arrange your daily tasks according to priority ARC (Airlines Reporting Corporation) - correct answer A group owned by major US airlines that regulates the distribution of airline tickets. ASTA American Society of Travel Advisors - correct answer A trade association that lobbies governments, presents educational programs and speaks to the public on behalf of its members. ACTA Association of Canadian Travel Agencies - correct answer A national member based trade assoc in Canada Back-to-Back Ticketing - correct answer An unethical ticketing practice in which clients buy two round-trip discount tickets for less than the cost of one round-trip ticket at full fare, thus circumventing certain restrictions on the discount tickets by rearranging departures and returns. Card Mills - correct answer organization that sells travel agent identity cards to the public, under the guise of a bona fide employment in the travel industry, promoting access to travel industry discounts. CCRA Travel Commerce Network (CCRA) - correct answer A network that facilitates commerce between travel professionals and suppliers. Consumer Protection B.C. - correct answer Consumer protection/regulatory body in BC Canada Doublebooking - correct answer An unethical reservations practice of booking two reservations for an individual at the same time. Errors and Omissions Insurance - correct answer A type of insurance that can protect travel consultants and their businesses in cases where clients feel a travel advisor has misrepresented a product or service or has been negligent in planning the client's travel. It provides coverage for mistakes that happen. Ethics - correct answer Moral principles of right conduct Federal Trade Commission FTC - correct answer agency of the US government whose mission is the enforcement of civil US antitrust law and the promotion of consumer protection Ghost booking - correct answer Taking advantage of a flexible cancellation policy to book a trip that clients have no intention of actually taking. GDS (Global Distribution System) - correct answer An electronic system that links distributors and suppliers to a central database and is set up for making reservations. Hidden-city ticketing - correct answer An unethical ticketing practice in which clients buy a less expensive ticket with a connection then end their trip at the connecting city. International Air Transport Association IATA - correct answer An association of airlines whose goal is to create stability in international aviation. IATAN (International Airlines Travel Agent Network) - correct answer An IATA subsidiary that uses a screening program to appoint US travel agencies to sell tickets for its member international airlines serving the US profession - correct answer An occupation requiring a specialized body of knowledge Professional - correct answer Term commonly used to describe people who earn their living by practicing some skill or engaging in some activitiy that requires expertise Professionalism - correct answer The quality demonstrated by professionals who possess the skills and knowledge to perform their jobs with expertise and who are committed to the standards of the occupation and to the interests of the client. Seller of Travel Law - correct answer Statute that regulates sales by travel agencies and may require financial protections for consumers. Tickler files - correct answer File that reminds you to do something, to assist with time management Time log - correct answer A record of what you do and how long it takes you to do it, to assist with time management. Trip stacking - correct answer see Doublebooking Travel Retailer Universal Enumeration (TRUE) code - correct answer Code created by CCRA and designed to allow a travel agent or agency to book travel products and services directly with thousands of suppliers. clarity - correct answer Principle of business writing that refers to the ability to write clearly Completeness - correct answer Principle of business writing that involves presenting all the facts your reader will need to understand and respond to your message conciseness - correct answer Principle of business writing that means writing the message in as few words as possible. copy - correct answer the written component of various marketing communications, such as brochures and advertisements Correctness - correct answer Principle of business writing that means ensuring that what you've written is accurate. courtesy - correct answer principle of business writing that means including remarks in your writing, showing consideration of your reader's interests and feelings Direct Order - correct answer An organizational format that begins with the most important information — usually the conclusion and perhaps a recommendation. Editing - correct answer cutting and rearranging text for final presentation Email - correct answer electronic mail sent from one computer to another Emoticon - correct answer emotion icons or symbols resembling a face and used to express feelings in electronic messages Executive summary - correct answer A special kind of short report that condenses a complex or lengthy subject into one concise page and may be attached to the complete report. Hook - correct answer an opening line that pulls the reader into the story Informal research - correct answer Includes any type of fact gathering short of a formal, controlled survey. Inverted pyramid - correct answer A style of writing in which key facts are up front, generally in the first paragraph, and sometimes in the lead sentence; supporting details follow in decreasing order of importance. Netiquette - correct answer refers to etiquette rules concerning the proper, professional and polite way to communicate with people online News release - correct answer a formal printed announcement by a company about its activities that is written in the form of a news article and given to the news media Proofreading - correct answer The process of checking what you've written for changes or corrections that need to be made.