CPHQ Study Guide Questions with Correct Answers

CPHQ Study Guide Questions with Correct Answers The rate of Cesarean section performed at a facility over the past 5 years is best presented in a - Answer-control chart because data collected over time. A large acute care facility has fostered a culture of patient safety through staff education, support of process improvements at the departmental level, and implementation of a non-punitive approach to error reporting. Compliance with patient safety goals in departments range from 75—100%.How should the organization assess its culture of patient safety? - Answer-Survey employees and physicians A process indicator is one that measures - Answer-an activity to provide care or service. An acute care facility plans to use a survey to evaluate its level of customer satisfaction. The facility has an urgent care center, dialysis unit, operating room, cardiac catheterization lab, and six Medical/Surgical inpatient units.Which of the following methods provides the most reliable data? - Answer-A random sample of 20% of all annual discharges/visits per unit A curriculum for staff education in organizational change should include all of the following - Answer-budgeting techniques. An acute care facility has had an increase in the rate of patient falls in the past six months. The healthcare quality professional should recommend - Answer-sharing the data with staff to provide feedback Situation-Background-Assessment-Recommendation (SBAR) is a - Answer-tool to improve communication between caregivers. Team building exercises for the first meeting should include all of the following EXCEPT - Answer-reviewing the improvement plan. In the development of department-specific performance indicators, the healthcare quality professional in her role as a consultant should - Answer-conduct a literature search and select appropriate quality indicators To introduce performance improvement concepts throughout the organization, a healthcare quality professional should consider implementing all of the following steps EXCEPT - Answer-mandating staff participation in self-study activities related to quality. Which of the following is an example of a leadership strategy to integrate the patient safety program into the organization's overall performance improvement system? - Answer-Apply failure mode and effects analysis (FMEA) in the healthcare system On which of the following areas should a trend analysis of incidents at an acute care facility focus? - Answer-Severity level and occurrence types A quality improvement team has brainstormed a list of many ideas. Which tool should the team use to identify which ideas to test first? - Answer-Multi-voting A team approach to quality improvement activities is preferred when - Answer-the process has many owners The following data on falls were obtained from a facility with units that have similar average daily censuses. Unit A—9% Unit B—4% Unit C—6% Unit D—8% What other information is needed to help determine the cause of the falls? - AnswerCompliance with the fall prevention protocol