MHA 702 Chap 4,5,6,7

The three categories HR can be divided into - answer-Common HR tasks, less common HR tasks, Uncommon HR tasks. Common HR Tasks: - answer-Employments and recruitment, compensation and benefits administration, employee relations, unionized labor relations. Most routine HR activities: - answer-employee hiring, evaluation, and discharge. Line Managers: - answer-Tend to believe that change occurs slowly, over time, and in relatively small increments. HR Managers: - answer-Tend to believe that change can be rapid and occur over brief periods of time. Line Managers - answer-Tend to view success or failure as a short-run phenomena HR Managers: - answer-Tend to take a longer view of assessing success or failure Line Manager - answer-Are closely tied to financial cycles and forecasts. HR Manager - answer-Tend to be free of such financial cycles and strains. The Production Centered Manager: - answer-inherently boring. Workflow is repetitive, homogeneous and should be predictable, pace is controlled by the process, manager focuses primarily on the process and output. People Centered Manager - answer-Workflow is often variable, pace is often reactive and moment to moment, managed by the employees, work is heterogeneous, it is imperative that manager "grows" employees to handle circumstances and be independent Essential Downward Orientation: - answer-Successful supervisors are oriented to their employees rather than always looking up an organization The 80-20 Rule - answer-20% or fewer of employees consume 80% or more of a supervisor's time. Effective and successful supervisors - answer-Maintain relationships with all employees, provide opportunities to grow and develop, maintain a presence among their employees. Position Description's Three Main Parts - answer-Identifying Information, Job Summary and the list of principal duties performed. Position Analysis - answer-Involves extensive analysis such as interview, observation and surveys. Are reviewed by supervisors and incumbent for accuracy, the end of this position description. Position Description Elements - answer-Job title and identifiers, job summary, principal duties performed, job specifications. Cross Training for Efficiency - answer-involves learning multiple jobs in a department. Must be in the same pay grade, provides flexibility, training will ultimately pay for itself. On The Job Training - answer-accomplished under direct supervision of a manager or under direct guidance of an experienced employee or mentor. The weakest approach to training and ensures that the material has been read and absorbed is difficult. HR will attempt to Determine - answer-were needs assessments accurate? Were targeted skills learned? Have employees' attitudes been modified? Kotter's Eight steps to effectuate an organizational change - answer-Create Urgency, forma a powerful coalition of leaders and stakeholders, create a vision for the change, communicate the vision, remove obstacles, create short-term wins, build on the change, anchor the change in corporate culture to make it permanent. Kotter's Create Urgency - answer-step 1 Examining market and competitive realities. identifying and discussing crisis, potential crisis or major opportunities Kotter's Form a powerful coalition of leaders and stakeholders - answer-step 2