CPI Study Guide
What is the purpose/philosophy of the Nonviolent Crisis Intervention program? -
CORRECT ANSWER To provide for the best possible
Care Welfare Safety and Secur ity
List the 4 crisis development/behavior levels and the corresponding staff
attitudes/approaches. - CORRECT ANSWER Behavior Levels/:Staff
Attitudes/Approaches
1. Anxiety : Supportive
2. Defensive : Directive
3. Acting -Out Person : Nonviolent Physical Crisis Intervention
4. Tension Reduction : Therapeutic Rapport
What is the value of learning the four crisis development/behaviors and corresponding
staff attitudes? - CORRECT ANSWER >Helps staff intervene early and appropriately
>Determining the behavi or level of individual to determine how to respond to different
stages of escalation, and therefore, improve defusion and deescalate efforts.
>Helps staff avert crisis
When your attitude/approach is Supportive, what are you trying to help the individual
alleviate? Give two examples of being supportive. - CORRECT ANSWER >Help
individual alleviate anxiety
>An empathetic nonjudgmental approach
>Listening, modeling
>Validating feelings; focus on feelings -not event
At which crisis/behavior level does the individual begin to lose rationality? - CORRECT
ANSWER Defensive Stage:
.Questioning
.Refusal
.Release
.Intimidation
.Tension Reduction
When should you use Nonviolent Physical Crisis Intervention techniques? - CORRE CT
ANSWER Acting -Out Stage:
.When an individual has lost control which results in a physical acting -out episode -
eminent danger to themselves or others.
At which crisis/behavior level do you see a decrease in physical and emotional energy
and a regaining o f rationality? - CORRECT ANSWER Tension Reduction
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What is the purpose/philosophy of the Nonviolent Crisis Intervention program? -
CORRECT ANSWER To provide for the best possible
Care Welfare Safety and Secur ity
List the 4 crisis development/behavior levels and the corresponding staff
attitudes/approaches. - CORRECT ANSWER Behavior Levels/:Staff
Attitudes/Approaches
1. Anxiety : Supportive
2. Defensive : Directive
3. Acting -Out Person : Nonviolent Physical Crisis Intervention
4. Tension Reduction : Therapeutic Rapport
What is the value of learning the four crisis development/behaviors and corresponding
staff attitudes? - CORRECT ANSWER >Helps staff intervene early and appropriately
>Determining the behavi or level of individual to determine how to respond to different
stages of escalation, and therefore, improve defusion and deescalate efforts.
>Helps staff avert crisis
When your attitude/approach is Supportive, what are you trying to help the individual
alleviate? Give two examples of being supportive. - CORRECT ANSWER >Help
individual alleviate anxiety
>An empathetic nonjudgmental approach
>Listening, modeling
>Validating feelings; focus on feelings -not event
At which crisis/behavior level does the individual begin to lose rationality? - CORRECT
ANSWER Defensive Stage:
.Questioning
.Refusal
.Release
.Intimidation
.Tension Reduction
When should you use Nonviolent Physical Crisis Intervention techniques? - CORRE CT
ANSWER Acting -Out Stage:
.When an individual has lost control which results in a physical acting -out episode -
eminent danger to themselves or others.
At which crisis/behavior level do you see a decrease in physical and emotional energy
and a regaining o f rationality? - CORRECT ANSWER Tension Reduction
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