OPERATIONS MANAGEMENT
Tenth edition
Samenvatting H2 voor Operations Management HBO
, Inhoud
2.1 Why is operations performance vital in any organisation?...............................................................4
Performance at three levels................................................................................................................4
2.2 How is operations performance judged at a societal level?..............................................................5
Corporate social responsibility (CSR)..................................................................................................5
Tripple bottom line (TBL / 3BL)...........................................................................................................5
Environmental, social and governance (ESG)..................................................................................5
The social bottom line (people) – the social account, measured by the impact of the operation on
the quality of people’s lives................................................................................................................5
The environmental bottom line (planet) – the environmental account, measured by the
environmental impact of the operation..............................................................................................5
The economic bottom line (profit) – the economic account, measured bu profitability, return on
assets, etc. of the operation...............................................................................................................6
2.3 How is opertions performance judged at a strategic level?..............................................................6
Operations management affect costs.................................................................................................6
Operations management affects revenue...........................................................................................6
Net promoter score (NPS)...............................................................................................................6
Operations management affects the required level of investment.....................................................7
Operations management affects the risk of operational failure.........................................................7
Operations management affects the ability to build the capabilities on which future innovation is
based..................................................................................................................................................7
2.4 How is operations performance judged at an operational level?.....................................................7
Why is quality important?..................................................................................................................7
Quality inside the operation...........................................................................................................8
Why is speed important?....................................................................................................................8
Speed inside the operation.............................................................................................................8
Why is dependability important?.......................................................................................................8
Dependability inside the operation................................................................................................8
Why is flexibility important?...............................................................................................................8
Mass customization........................................................................................................................9
Flexibility inside the operation........................................................................................................9
Agility..............................................................................................................................................9
Why is cost important?.......................................................................................................................9
Keeping operations costs down......................................................................................................9
Improving productivity.................................................................................................................10
Cost reduction through internal effectiveness..............................................................................10
Tenth edition
Samenvatting H2 voor Operations Management HBO
, Inhoud
2.1 Why is operations performance vital in any organisation?...............................................................4
Performance at three levels................................................................................................................4
2.2 How is operations performance judged at a societal level?..............................................................5
Corporate social responsibility (CSR)..................................................................................................5
Tripple bottom line (TBL / 3BL)...........................................................................................................5
Environmental, social and governance (ESG)..................................................................................5
The social bottom line (people) – the social account, measured by the impact of the operation on
the quality of people’s lives................................................................................................................5
The environmental bottom line (planet) – the environmental account, measured by the
environmental impact of the operation..............................................................................................5
The economic bottom line (profit) – the economic account, measured bu profitability, return on
assets, etc. of the operation...............................................................................................................6
2.3 How is opertions performance judged at a strategic level?..............................................................6
Operations management affect costs.................................................................................................6
Operations management affects revenue...........................................................................................6
Net promoter score (NPS)...............................................................................................................6
Operations management affects the required level of investment.....................................................7
Operations management affects the risk of operational failure.........................................................7
Operations management affects the ability to build the capabilities on which future innovation is
based..................................................................................................................................................7
2.4 How is operations performance judged at an operational level?.....................................................7
Why is quality important?..................................................................................................................7
Quality inside the operation...........................................................................................................8
Why is speed important?....................................................................................................................8
Speed inside the operation.............................................................................................................8
Why is dependability important?.......................................................................................................8
Dependability inside the operation................................................................................................8
Why is flexibility important?...............................................................................................................8
Mass customization........................................................................................................................9
Flexibility inside the operation........................................................................................................9
Agility..............................................................................................................................................9
Why is cost important?.......................................................................................................................9
Keeping operations costs down......................................................................................................9
Improving productivity.................................................................................................................10
Cost reduction through internal effectiveness..............................................................................10
