Zendesk Certification Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+
What channels does Zendesk offer? : Email Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? : As many as you want! (no limit) Can you receive/respond to tickets with email addresses outside of Zendesk? : Yes, it takes extra setting up with forwarding settings. Also can send from these as if it was from Zendesk email as well! Only _____ have access to the incoming tweets; ____ have access once they becoming twickets. 2 | P a g e : admins; agents How many Facebook pages can you have on your account? : Up to 15 The email addresses you use to receive support requests in Zendesk Support are referred to as : Support addresses If an end-user sends an email to , what will the from line read? : From (Support Team Name: Acme Help) With personalized replies, what will the end-user see in the from line when sending an email to ? : From Agent Name: Bob (Support Team: Acme Help) Where do you go to add a n
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- Subido en
- 24 de abril de 2024
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