USPS Exam 421 SSA Questions With 100% Correct Answers

USPS Exam 421 SSA Questions With 100% Correct Answers Postal service employees operate under a mandate to protect and preserve the mail paced in its: - answerCustody What are 4 violations of security and sanctity of the mail - answerTheft, Open, Damage or Delay The first opportunity for a SSA to start the customer experience on a positive is: - answerDeliver 1st Impression Type of communication that can enhance or contradict messages: - answerNon-Verbal Communication The approach a SSA can use to engage our customer and ensure needs are met is: - answerA+GIST Why is maintaining sanctity of the mail one of the core responsibilities of the postal service? - answerTo instill customer confidence Successful sales transactions occur when the SSA: - answerMake informed mutual decision with customer on products and services What is the most positive way to impact customer perception of the post office? - answerProvide world class service The US Postal Service is the only delivery that reaches: - answerEvery address in the nation 6 days a week An organized workstation creates a more __________________ workpace - answerEffiecient How a SSA conducts themselves on the job effects the? - answerPostal Brand An active listening technique used to create a successful transaction is called - answerClarifying One of the first things a customer notices about a SSA is - answerPersonal Appearance The primary law enforcement for USPS is the - answerUnited States Postal Inspectio Service (USPIS)