MAA 100 Final Exam Study Guide

MAA 100 Final Exam Study Guide 7 things that must be collected when taking a phone message - 1. Date and time of call 2. To who the call is for 3. Caller's name 4. Telephone number 5. Nature of the call 6. Message and the action to be taken 7. Your name or initials Four other names for an encounter form - Fee slip, charge slip, super bill, and fee ticket What must the MA do when scheduling numerous return appointments for a patient - Schedule the appointment at the same time, on the same day, each week Who is generally responsible for taking care of insurance calls - MA assistant, receptionist, and MA The MA/MAA must prepare the office according to particular tasks. Please name at least three task associated with opening the medical office, and three tasks associated with closing the medical office - Checking answering machine, check charts and arrange the charts in chronological order, and check supplies and gather any needed supplies and equipment. Secure all doors and windows, lock-up all confidential patient information as well as any controlled substances, and check all exam rooms as well as restrooms When talking on the phone to a patient and the second line rings, what must the MA do before placing that person on hold - Ask the patient to hold and wait for a response If three patients are scheduled at 1:00pm. and they are seen according to their arrival, this type of scheduling is called? - Wave If a person is seen at the physician's office on a first come first serve basis, this type of scheduling is called? - Open office hours Define clustering - Scheduling patients by grouping patients together with the same or similar problems or needs The original chart belongs to the - Physician or the facility The information in the chart belongs to - Patient List steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record - Draw a line through the error, make the correction, date and initial List steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record - Draw an electronic line through the error, make the correction, date and initial What is the HIPAA Act concerned with - Confidentiality of patients records The consumer protection act is also known as - Truth - in - lending Act What the does Truth-in-Lending Act say - When a bill is made in more than four installments, a written disclosure must be completed What does NSF stand for and what does it mean - Nonsufficient funds. There is not enough money available to cover the amount of the check What type of enforcement is used when a check is stamped "for deposit only" - Restrictive endorsement What is the purpose of using an out guide - To locate the chart by recording where the chart has been taken and the time and date When is it okay to leave patient information from the physician on the patient's voicemail - When patient indicates their preference that it is okay to do so