SHARP Career Course

SHARP Career Course Stress has the ability to affect what four categories? - Cognitive, Behavior, Emotions, Physical What is stress? - a normal physical response to events that make you feel threatened or upset your balance in some way The stress response is also known as what? - Fight, Flight, or Freeze What is trauma? - an event outside of one's normal experience that causes intense fear for life what four areas does vicarious traumatization effect in the professional realm? - Performance, Morale, Relational and Behavioral what is traumatic stress? - the stress response to a traumatic event in which one is a victim or witness What are the ABCs for addressing vicarious trauma? - Awareness, Balance, Connection What is the difference between traumatic stress and vicarious trauma? - Traumatic stress is a victim's reaction and vicarious traumatization is the helper's reaction What is the definition of resilience? - the process of adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress How do the five dimensions of strength relate to resilience? - by helping to increase it Self care should cover which three aspects? - Body, Mind and Spirit What is self-care? - what people do for themselves to establish and maintain health and to prevent and deal with illness What are active listening practices and roadblocks? - Creating a safe environment, building a rapport and focus on issues What is the value of active listening and How will you use it in your role as SARC/VA? - Helps you connect to the complainant/victims and to appropriately asses their needs What are some techniques that will help you be effective at both receiving and sending information? - Engaging, Focusing, Thinking, Questioning, Clarifying, Paraphrasing and using "I" statements What are the four components to the effective communication model? - Sender, Receiver, Feedback, Verbal and non-verbal messages What is active listening? - A technique to understand what is being said a two way process to communicate Describe Active Listening Skills and behaviors - Acknowledge: provide verbal and non- verbal awareness of speaker Reflect: reflect feelings, experience or content "what I hear you saying is Probe: ask questions "can you clarify what you meant by" Support: shiw warmth and caring in your own way Be Quite: Give the person time to think as well as talk do not interrupt Paraphrase: summarize and clarify confusion "To confirm what I heard you say" What are the four communication styles - Aggressive, Passive Aggressive, Assertive and Passive what is the best way to make yourself aware of your unconscious nonverbal mannerisms? - practice, watch yourself in a mirror or record yourself what are some behaviors that maybe distractive to student learning? - Lots of moving, texting, looking down not paying attention Identify nonverbal communication components - Posture, Body orientation or movements, Facial expressions/gestures, General Appearance/clothing, personal boundaries, tone and inflection, eye contact Identify important communication boundaries that you should establish with a victim - Provide professional information only Separate appropriate vs inappropriate