IAED ETC certification test Exam With 100% Correct Answers | Already Passed|Graded A+

The acronym CAD stands for what - Computer Aided Dispatch The technology that has reduce TDD/TTY is - Text to 911 What does CYMBALS stand for - Color, year, make/model, body style, accessories, license, state ANI and ALI stand for - Automatic Number Identification, Automatic Location Identification Clear speech - The speech used when multiple agencies work together does not include codes or acronyms The first info collected is - Address, ask them to repeat it back 3rd part caller - Someone who sees it and calls it in but has no relationship or further information for the incident Gap theory - Silence that causes anxiety during a call can be filled with an explanation as to what the call taker is doing Hysteria threshold - The point when a caller looses all control and is no longer capable of following instructions Repetitive persistence - Saying the exact thing over and over with an instruction and a reason