USPS SSA Exam Questions With 100% Correct Answers

USPS SSA Exam Questions With 100% Correct Answers Postal service employees operate under a mandate to protect and preserve the mail place in its. - answerCustody A violation of security and sanctity of the mail is. - answerFailing to deliver the mail The first opportunity for a sales and service associate to start the customer experience on a positive note is too. - answerDeliver a first impression The type of communication that can enhance or contradict messages is - answerNon-verbal communication The approach a sales and service associate (SSA) can use to engage our customers and ensure their needs are met. - answerGIST For a mail piece to be considered a flat-sized mail pied it must pass the. - answerFlexibility test Why is maintaining the security and sanctity of the mail one is the core responsibilities of the postal service. - answerInstalls customer confidence Successful sales transactions occur when the sales and service associate. - answerMake and informed mutual decision with the customer on products/services. What is the most positive way to impact customer perception of the post office. - answerProvide excellent customer service The US postal service is the only delivery service that reaches - answerEvery address in the nation An organized workstation creates a more ______ workplace - answerEfficient How a sales and service (SSA) conducts themselves on the job effect the - answerPostal brand An active listening technique used to create a successful transaction is called. - answerClarifying One of the first things a customer notices about a Sales and Service associate (SSA) is their. - answerPersonal appearance