BRM Study Questions with Correct Answers

Identify the missing words from the definition of Business Relationship Management. Business Relationship Management ____________ and ensures that the potential business value from them is captured, optimized and recognized. A. stimulates business demand for a Provider's products and services B. determines a Business Partner's complete portfolio of products and services C. defines an organization's products and services D. promotes a Provider's product and services - Answer-A. stimulates business demand for a Provider's products and services What role is Accountable for ensuring that business value is optimized? A. Business Partner B. Solution Delivery Sponsor C. Business Relationship Manager D. Operation Manager - Answer-A. Business Partner Which is a characteristic of Service Value? A. Defined in terms of cost versus benefit B. Determined by the Provider C. Changes over time D. Delivers revenue - Answer-C. Changes over time Which advantage is gained from using the Business Capability Roadmapping technique? A. Opportunities with a Business Partner and Provider are defined in a way that is clear, compelling and convincing B. Conversations are held that help increase both business and Provider understanding C. Clear accountability for the making of a decision is established D. The importance of a business and Provider relationship is identified - Answer-B. Conversations are held that help increase both business and Provider understanding