DEOMI 14-1 (#5) COMPLAINT PROCESSING 2024/2025 passed

DEOMI 14-1 (#5) COMPLAINT PROCESSINGWhat are the avenues to address complaints? - correct answer Informal Formal Non-EO Give examples of referral agencies for Non-EO complaints - correct answer Chaplain IG Housing referral office Provost Marshall Legal services appropriate contracting or vendors EEO representative Armed Forces Disciplinary Control Bd. Community liaison SARC What is the DOD instruction that addresses the complaint process? - correct answer DOD 1350.2 DOD MEO program DOD 4000.19, DOD Inst. Support Agreement List some COMPONENTS of the EO complain process? - correct answer 1. Intake interview 2. Processing the complaint 3. Outcome of the Complaint 4. Follow up What are the four ELEMENTS of an intake interview? - correct answer 1. Greeting 2. Body 3. Closing 4. Follow-up What tasks will EOA's perform in order to process the report? - correct answer 1. Initial reporting/Notification 2. Interim reporting 3. Monitoring What must an EOA monitor during the report processing? - correct answer 1. Timelines 2. Administrative procedures 3. Victim focus and reprisal What is the definition of Victim Focus? - correct answer The tendency to see the complainant as the problem instead of searching for the root cause of the issue. What is a threat to take unfavorable personnel action, withholding or threatening to withhold a favorable personnel action. Or any act of retaliation against a complainant? - correct answer Definition of Reprisal What are the two outcomes of a complaint? - correct answer Substantiated and Unsubstantiated What items are involved when an EOA follows up on the complaint? - correct answer Branch dependent 1. Interviews 2. Observations 3. Documentation 4. Final Report 5. Archive the complaint 6. Data entry 1. Establishing rapport with interviewee