CPI Certification Test 2023//2024

CPI Certification Test 2023//2024 4 Behavior Levels -ANSWER 1. Anxiety 2.Defensive 3. Acting Out Person 4. Tension Reduction Staff Attitude and Approach to Anxiety - ANSWER Be Supportive an emphatic non-judgemental attempt to alleviate anxiety Staff Attitude and Approach to Defensive - ANSWER directive-attempt to control the situation and begin to set limits Staff Attitude and Approach Acting Out Person - ANSWER non-violent physical crisis intervention Staff Attitudes for Tension Reduction - ANSWER therapeutic rapport decrease in energy regaining of rationality integrated Experience - ANSWER we can set the tone for whether or not the behavior escalates or de-escalates non-verbal-proxemics (personal space) - ANSWER area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity. kinesics (body language) - ANSWER non-verbal message transmitted by motion and body posture. Factors: eye contact, facial expressions send a very strong message gestures, how we stand (stance) hands 3 reasons for using the CPI supportive stance - ANSWER safety less threatening communicates respect components of the communication pyramid - ANSWER verbal communication, para verbal coomunication, and non-verbal communication what is paraverbal communication - ANSWER how we say what we say three components of paraverbal communication - ANSWER tone volume cadence total voice control what is the verbal escalation continuum? - ANSWER the kite 1. Questioning 2. Refusal 3. Release 4. Intimidation 5. Tension-Reduction what is questioning - ANSWER information-seeking what is an intervention for questioning - ANSWER give a rational response redirect what is refusal? - ANSWER non-compliance what is an intervention for refusal - ANSWER set limits give options what is release - ANSWER high energy outburst intervention for release - ANSWER let it happen isolate the situation what is intimidation - ANSWER verbal or non verbal threats intervention for intimidation - ANSWER take it seriously get help document what is tension reduction - ANSWER decreased energy and regaining rationality what is an intervention for tension reduction - ANSWER therapeutic rapport 3 keys to setting limits - ANSWER 1. keep it simple 2. reasonable 3. enforceable what is empathetic listening - ANSWER active process to discern what a person is really saying 5 things to do during active listening - ANSWER 1. give un-divided attention 2. be non-judemental 3. listen for feelings for silence 5. restate to clarify what are precipating factors - ANSWER the internalor external causes for behavior over which staff has little or no control rational detachment - ANSWER the ability to stay in control of our own behavior and not take the student's behavior personally intergrated experience - ANSWER the concept that attitudes and behaviors of staff impact and influence the attitudes and bahaviors of students and vice versa 3 unproductive reactions to fear and anxiety - ANSWER 1. freezing 2. over-reacting 2. responding inappropriately 3 productive responses to fear and anxiety - ANSWER 1. increase in speed & strength 2. increase in sensory acuity 3. decrease in reaction time definition of a strike - ANSWER a weapon coming into contact with a target examples of strikes - ANSWER kicking punching throwing definition of grab - ANSWER an attempt to control or damage part of one's body examples of grabs - ANSWER biting scratching hair pulling principles of personal safety regarding strikes (name two) - ANSWER 1. block or deflect 2. move the targey principles of personal safety regarding grabs. Name 2 - ANSWER 1. gain physiological advantage 2. gain psychological advantage Name the 3 control dynamics - ANSWER 1. reduce upper body strength by conrolling arms as weapons 2. reduce lower body strength by managing the back incline 3. reduce mobility by close body contact what should you consider when putting together a crisis team? - ANSWER -2 to 5 people per acting out person consider how your team is called consider the physical location of your team consider who will be on the team Name 3 reasons to use a team instead of solo intervention - ANSWER 1. safety 2. professionalism 3. litigation three characteristics of team leader - ANSWER 1. 1st person on the scene 2. confident and competent best rapport with client Name the team leader duties - ANSWER 1. assess the situation 2. plan the intervention 3. direct the team 4. communicate with the client Auxiliary Team Member Duties - ANSWER C-A-R-E 1. Check for the safety of t