Devoted Health Agent Certification Test (Latest 2024) With Complete Solution

What type of events must an agent report to UnitedHealthcare? - Answer - Only the marketing/sales events, both formal and informal. (WRONG) While using LEAN to complete an enrollment application with a consumer, Agent Jeff learns the consumer does not have an email address. What should Jeff do? - Answer - Leave any field requesting a consumer email address blank. Which election period occurs from October 15 to December 7? - Answer - AEP Annual Election Period Agent Kim is conducting an event that has been advertised as educational. Which activities are permitted at an educational event? - Answer - Displaying and distributing business cards and lead cards, scheduling one-on-one marketing appointments, and obtaining scope of appointment forms. Kira has scheduled an appointment and obtained a Scope of Appointment (SOA) form to discuss Medicare Advantage Plans with a consumer. When she arrives at the appointment, a friend of the consumer who is Medicare-eligible is present to hear your presentation. What should Kira do? - Answer - Before Kira can start the appointment with both consumers, she must ask the consumer's friend to complete an SOA. Educational events allow for which of the following to occur? - Answer - Provide objective information about the Medicare program and/or health improvement and wellness. How should agent Erin respond when consumer Mrs. Rose notices that the presented MA Plan has a Star Rating of 2 stars? - Answer - Erin should tell Mrs. Rose that the plan has received a "Below Average" rating. Agent Bryan wants to grow his book of business. Which of the following lead generating activities is NOT compliant? - Answer - At each appointment he asks the consumer for the name and phone number of at least one acquaintance who is 65 or older and calls the referred individual.