Potter and Perry, Fundamentals: Chapter 24 - Communications question and answers

Potter and Perry, Fundamentals: Chapter 24 - Communications question and answers The nurse summarizes the conversation with the patient to determine if the patient has understood him or her. This is what element of the communication process? A. Referent B. Channel C. Environment D. Feedback - ANS D. Feedback Mrs. Jones states that she gets anxious when she thinks about giving herself insulin. How do you use your understanding of intrapersonal communication to help with this? A. Provide her the opportunity to practice drawing up insulin B. Coach her to give herself positive messages about her ability to do this C. Bring her written material that clearly describes the steps of insulin administration D. Use therapeutic communication to help her express her feeling about giving herself an injection - ANS B. Coach her to give herself positive messages about her ability to do this The nurse has a patient who is short of breath and calls the health care provider using SBAR (Situation-Background-Assessment-Recommendation) to help with the communication. What does the nurse first address? A. The respiratory rate is 28. B. The patient has a history of lung cancer. C. The patient is short of breath. D. He or she requests an order for a breathing treatment. - ANS C. The patient is short of breath. You are caring for Mr. Smith, who is facing amputation of his leg. During the orientation phase of the relationship, what would you do? A. Summarize what you have talked about in the previous sessions B. Review his medical record and talk to other nurses about how he is reacting C. Explore his feelings about losing his leg D. Talk with him about his favorite hobbies - ANS D. Talk with him about his favorite hobbies The nurse states, "When you tell me that you're having a hard time living up to expectations, are you talking about your family's expectations?" The nurse is using which therapeutic communication technique?