iQMS Orientation for BPS

Which of the following are Process Handbooks in iQMS? -Policies -Procedures -Business process services Process handouts -Testing Guidelines -Project Procedures Manual - Answer-Business process services Process handouts During which stage of the project lifestyle, is Customer Satisfaction Survey... -At the end of the project -At the end of six months -At the end of four months -At the end of the project or at the end of six months, which... -At the end of the project or at the end of four months, which... - Answer-At the end of the project or at the end of six months, which... What does the Loyalty parameter in the Customer Satisfaction... -Loyalty of Customer among other customers -Customer would recommend TCS within and outside... -Customer would recommend project lead within and... -All of the above -None of the above - Answer-Customer would recommend TCS within and outside... While developing the initial plan for your project, the team has made 15..... -Assumptions are definitely an input to risk identification -Assumptions can be changed, so it does not matter -There is no time to relook at the Assumptions. The team should.. -The team is equipped to handle all scenarios - Answer-Assumptions are definitely an input to risk identification Which among the following is the TCS Quality Policy? -To achieve customer and other stakeholders satisfaction by delivering solutions which meet their need... -To become the top most IT services Organization across the globe -To ensure "Experience Certainty" -None of the above - Answer-To achieve customer and other stakeholders satisfaction by delivering solutions which meet their need... Which of the following defines the manual for 5D life cycle phases for Business services and deliverable... -Guidelines and Standards -Business Processes Services Process Handbook -Project Procedures Manual for Business Process Services -Estimation guidelines - Answer-Business Processes Services Process Handbook