PN test 2 Study Exam#2024.

A nurse tells a depressed patient that all depressed people feel the same way. This is an example of what type of communication block? a. False reassurance b. Pat answers c. Chiding d. Belittling - correct answer B A student nurse comes to clinical with his uniform slightly dirty and unshaven. His patient asks him if he is wide enough awake to provide safe care. Clothing and physical appearance are part of which communication method? a. Two way b. Nonverbal c. Affective d. One way - correct answer B Which of the following is a true statement about communication? a. Verbal, nonverbal, and affective communication must be congruent for the communication to be honest b. Common expressions are not appropriate for patients c. Medical jargon is usually helpful when communicating with patients d. Cultural characteristics do not influence communication - correct answer A Which of the following statements is not true regarding communication with older adults? a. Detailed information is best given early in the day b. Visual information is more permanent than the auditory information c. Most older adults hear lower pitched sounds more clearly d. Communication is more difficult with older adults - correct answer A Which of the following are important in resolving conflict situations? (Select all that apply) a. Avoid conflict at any cost b. See conflict as an opportunity to learn c. Ensure that the other parties know what they did wrong d. Use "I" statements e. Think before reacting - correct answer B, D, E A 48-year-old woman who is being given information about what to expect post surgically smiles and nods while the nurse is speaking with her. Given the characteristics of communication by women, which action would be particularly important by the nurse? Which of the following statements is true about male and female communication differences? a. Assume the patient agrees with the information b. Ask the patient to tell what she understood from the nurse c. Assume that the patient has under stood the information d. Ask the patient if she has any questions about what has been said - correct answer B A patient reports that his chest hurts. The nurse asks where exactly it hurts. This is an example of what type of active listening behavior? a. Summarizing b. Reflection c. Restating d. Clarification - correct answer D A nurse asks a patient when her pain started. This is an example of what type of question? a. Closed ended b. Affective c. Open ended d. Focused - correct answer A Which of the following is an example of one-way communication? a. "You are telling me you have pain. Where is your pain and when did it start?" b. A nurse educates and clarifies medication instructions with a patient c. "Give me your arm. I'm going to take your blood pressure." d. A nurse repeats a physician's order back to the physician for accuracy - correct answer C _________ refers to mood or emotion. a. Nonverbal b. Affect c. Verbal - correct answer B What is the primary reason for basic male/female differences in communication? a. Socialization b. Environment c. Acculturation d. Biology - correct answer D The communication process is circular to ensure a. The patient receives feedback on a daily basis b. Verbal, nonverbal, and affective communication is used c. That feedback is received from the receiver, potentially prompting the sender to send a new message d. That all the team members are aware of the patients needs - correct answer C Which is an appropriate response to the patient when you pick up affectively and nonverbally on the patients anger? a. Leave the room and report your observations to the team leader immediately b. Lighten up the situation by sharing some funny email jokes with the patient c. Provide observations of nonverbal behavior and encourage the patient to talk about their feelings d. Continue what you came in to do silently and leave as soon as you are done - correct answer B Which statement most accurately reflects a nursing communication difference that was age related? a. Speaking in a loud, high voice makes it easier for an elderly patient to hear you b. Discussing with school aged patients their illness in age appropriate terms c. Giving a toddler who Is having a tantrum a special treat d. Using medical jargon and current slang to help a teenager to see you as human - correct answer B Marty has arrived for her first clinical experience in the nursing home. She wants to do everything right and feels she is ready because she has an elderly grandmother. What tips will you give her for getting acquainted with the residents? (Select all that apply) a. Walk in with great enthusiasm and say, "Hi grandma, how are you doing?"