Apple Certification Questions and Answers 100% Pass

Apple Certification Questions and Answers 100% Pass Quick Checks Quick checks are the first step to resolving issues. Each symptom chart has a quick check section to guide you through the process. What is GSX? Global Service Exchange. Basically the HQ, such as creating repairs, ordering service inventory, technical and operational procedures, researching repair history, etc. Which part of a Service Guide provides an image of all parts and their descriptions? Exploded View Which two of the following methods are recommended for locating the Service Guide for a particular product? (Two Answers) Search in GSX for "Whole Service Guide Catalog & Search in GSX using the product serial number What does each Service Guide contain? Table of Contents, provides links to individual sections of the Service Guide Which two of the following procedures are Quick Checks? (Give two Answers) Restarting the Mac or iOS product & Checking for software updates Are Deep Dive procedures normally performed before checking in the product? No, they are not Service Guide A unique step by step guide to help you fix a Apple Device What are the Basics in a Table of Contents of a Service Guide? Provides an overview of the product, serial number locations, and safety guidelines. The Basics sections will all be different depending on what device you are repairing What is in the Troubleshooting Section? Guide to determine warranty coverage (iOS and Mac) Micro-Inspection procedure to determine modifications (iOS) Common software troubleshooting procedures (iOS) General Troubleshooting, including troubleshooting theory (Mac) Quick Check Procedures, including resetting NVRAM and SMC (Mac) Recovering a Lost Firmware Password (Mac) Symptom Chart Isolate unlikely causes, Apply Quick Checks, Follow the Deep Dive flow charts Deep Dive This flow chart guides you through systematic troubleshooting steps to find the issue and corrective actions to take. The actions the technician performs are based on the YES or NO answer to the questions. These steps are usually taken once the device has been checked-in Take Apart The Take Apart section is organized by part, starting with the external housing and working towards the logic board and other internal parts. It gives you the process of how to take apart your device you are wanting to fix First Steps These are the things you need to do before the repair procedure has already started. Tools The tools section of the Take Apart lists the tools required for the specific repair for the repair you are doing Steps for Removal & Reassembly Removing a part, follow the removal steps list in order. Reassembly Steps might not always be provided. In such cases, the recommendation is to follow the removal procedure in reverse order. Follow them closely!! Views The Views section is designed to help you identify parts, screws, and the physical location of these components in a specific product. Most service guides include an exploded view of all parts and a Screw Chart with screw images and