NRF Customer Service Study Guide| Completed | Rated A+
NRF Customer Service Study Guide| Completed | Rated A+ Creating customer loyalty is rewarding for: • The store • The sales associate • The customer • All of the above - All of the above If the customer isn't shopping alone, you can include the rest of the party by: • Showing some kind of service to others in the party, such as offering a chair, a cup of coffee, and so on • Suggesting that the customer might want to make this shopping decision when he is alone and can concentrate • Telling any children to behave themselves while their parent makes this important decision - Showing some kind of service to others in the party, such as offering a chair, a cup of coffee, and so on Communication is important! When providing service to a person who is hearing impaired, you should: • Call over to your sales associates and tell then you have a disabled person to work with, would they please take care of the other customers? • Ask the customer how he would like to communicate • Speak as loudly as you can. speak clearly, and stand very close to his ear while you talk - Ask the customer how he would like to communicate
Información del documento
- Subido en
- 28 de febrero de 2024
- Número de páginas
- 11
- Escrito en
- 2023/2024
- Tipo
- Examen
- Contiene
- Preguntas y respuestas
