MIE 330 Exam 1 Study Guide Questions With Correct Solutions!

Human Resource Management (HRM) - ANSWERSThe policies, practices, and systems that influence employees o Behavior o Attitudes o Performance Employees and customers tend to be more satisfied when... - ANSWERSo the companies tend to... Be more innovative Have greater productivity Develop a more favorable reputation in the community Human capital - ANSWERS• an organization's employees described in terms of their: o Training o Experience o Judgment o Intelligence o Relationships o Insight The concept of HRM implies that employees are... - ANSWERSresources of the employer HRM and Sustainable Competitive Advantage - ANSWERSAn organization can succeed if it has sustainable competitive advantage HR give organizations advantages because... - ANSWERShuman resources are valuable, cannot be imitated, have no good substitutes and with needed skills and knowledge are sometimes rare. High-Performance Work System - ANSWERSAn organization in which technology, organizational structure, people, and processes all work together to give an organization a competitive advantage. Administrative services and transactions - ANSWERSHandling administrative tasks (for example, hiring employees and answering questions about benefits) efficiently and with a commitment to quality. Business partner services - ANSWERSDeveloping effective HR systems that help the organization meet its goals for attracting, keeping, and developing people with the skills it needs. To be effective, HR people must understand the business so it can understand what the business needs.