CMN 003V Exam 1 Key Terms!

active listening - ANSWER-a person's willingness and ability to hear and understand channel - ANSWER-a type of pathway for a message cognitive complexity - ANSWER-the ability to consider a variety of explanations and understand a given situation in multiple ways communication competence - ANSWER-the ability to communicate in ways that are effective and appropriate in a given situation content dimension - ANSWER-literal information that is communicated by a message context - ANSWER-physical and psychological environment in which your message is communicated decode - ANSWER-to interpret a message downward communication - ANSWER-communication that flows from superiors to subordinates dynamic - ANSWER-constantly changing and evolving emotional intelligence - ANSWER