HRLR 2030 EXAM 1 STUDY NOTES
CHAPTER 1
- OB is the systematic study and application of knowledge about how individuals and
groups act within the organizations where they work
o OB examines how individuals, groups, and organizational structure impacts
behavior within an organization
o Goal of OB is to make organizations run more effectively
- OB is interested in many outcomes:
o Work attitudes (job satisfaction and organizational commitment)
o Job performance (customer service and counterproductive work behaviors)
- Three key levels of analysis in OB:
o The individual
§ E.g., if I want to understand my boss’s personality
o The group
§ E.g., if I want to know how my manager’s personality affects the team
o The organization
§ E.g., if I want to understand how my organization’s culture affects my
boss’s behavior
- The best companies in the world understand that the people make the place
o Organizations that value their employees are more profitable than those that don’t
- Visual learner: retain more information by reading and seeing diagrams and flow charts
- Auditory learner: learn by listening to others such as in lectures, conversations, and
videos
- Kinesthetic learner: prefer actually doing things and learning from trial and error
- Different types of OB research methods used:
o Surveys
o Field studies
o Lab studies
o Case studies
o Meta-analysis
, - Much of management research addresses correlations between two concepts rather than
actual causation
o Correlation means that two things co-vary
- Datum: when you have only one observation
- Data: refers to multiple observations, is plural of datum
- Mediator: explains the process through which two variables are related
- Moderator: affects the strength and direction of that relationship
- Challenges and Opportunities for OB:
o Economic pressures (stress, coping, decision-making)
o Globalization (New skills, way of thinking, cultural practices between countries)
o Workforce diversity (differences among people in a country, race, gender, age)
o Customer service
o People skills/interpersonal skills (listening skills)
o Networked organizations (networking skills)
o Social media (employee access and presence)
o Employee well-being (virtual workplace, work-life conflict/balance)
o Positive work environment (employee engagement)
o Ethics (moral values and principles guiding behavior and informing actions)
CHAPTER 1
- OB is the systematic study and application of knowledge about how individuals and
groups act within the organizations where they work
o OB examines how individuals, groups, and organizational structure impacts
behavior within an organization
o Goal of OB is to make organizations run more effectively
- OB is interested in many outcomes:
o Work attitudes (job satisfaction and organizational commitment)
o Job performance (customer service and counterproductive work behaviors)
- Three key levels of analysis in OB:
o The individual
§ E.g., if I want to understand my boss’s personality
o The group
§ E.g., if I want to know how my manager’s personality affects the team
o The organization
§ E.g., if I want to understand how my organization’s culture affects my
boss’s behavior
- The best companies in the world understand that the people make the place
o Organizations that value their employees are more profitable than those that don’t
- Visual learner: retain more information by reading and seeing diagrams and flow charts
- Auditory learner: learn by listening to others such as in lectures, conversations, and
videos
- Kinesthetic learner: prefer actually doing things and learning from trial and error
- Different types of OB research methods used:
o Surveys
o Field studies
o Lab studies
o Case studies
o Meta-analysis
, - Much of management research addresses correlations between two concepts rather than
actual causation
o Correlation means that two things co-vary
- Datum: when you have only one observation
- Data: refers to multiple observations, is plural of datum
- Mediator: explains the process through which two variables are related
- Moderator: affects the strength and direction of that relationship
- Challenges and Opportunities for OB:
o Economic pressures (stress, coping, decision-making)
o Globalization (New skills, way of thinking, cultural practices between countries)
o Workforce diversity (differences among people in a country, race, gender, age)
o Customer service
o People skills/interpersonal skills (listening skills)
o Networked organizations (networking skills)
o Social media (employee access and presence)
o Employee well-being (virtual workplace, work-life conflict/balance)
o Positive work environment (employee engagement)
o Ethics (moral values and principles guiding behavior and informing actions)
