PGA PGM Level 3 3.0 Full Study Guide

PGA PGM Level 3 3.0 Full Study Guide Recommended guideline a manager should use if an employee's performance differs from the expected? Address and find mutual agreement How should resources be allocated to avoid overwhelming a performer? Make them aware of what is available What should a manager do when a performer has difficulty recognizing when to act on a specific task? Take a specific direction A team member sets the holes correctly and is assigned this task routinely. What is the result of this? Reinforced the desired outcome How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage? Explain feedback and consequences How can managers communicate that they want to work with the performer to ensure success? Feedback is clear What guidelines apply when a manager uses the supporting strategy? Capable and motivated What guideline is used with the convincing strategy because the employee is resistant? Help overcome resistance and give resources to do the job What strategy is used by the head pro when requested solutions by his assistant? Supporting What strategy is used with employees who are experienced but unwilling? Involving What action increases the chances of finding a solution that satisfies all parties? Address the problem early During joint problem solving, why is it important to state the problem in relation to the expectations? To avoid blame What manager behavior is appropriate during termination? Considerate, clear, decisive F&B uses internal control to keep the operation functioning smoothly; what are the characteristics? Measure, evaluate, act What is food cost control? Management and procedures to regulate costs What is the most important consideration when forecasting number of staff and scheduling? Provide the service, minimal payroll Which condition enhances the benefits of mental practice? Cognitive hypothesis What is an effective means to help a beginner use motor imagery to improve? Combine with physical performance What optimizes performance when combining mental and physical practice? Recall past shots, execute prior memory What conditions lead to greater learning transfer? Same/similar conditions What approach is recommended to optimize learning transfer of a golf skill? Transfer skill at similar level in transfer learning What are two major ways to structure swing change movements through rehearsal? Skills practice and transfer practice What should a coach do when a student gets mad a swing change does not work? Accept blame, remind them they agreed to it What step in pre shot routine is helpful to a player who wants to trust their swing? Positive self-talk What are the benefits of an effective pre shot routine? Stay in the present, prepare, manage emotions What is recommended immediately after a poor shot is hit? Identify the flaw What pre shot routine problem could cause a poor shot outcome? Lie, distance, club How should players use the post shot routine to achieve focus on playing the game? Accept it, ask why Why is it important to have similarly skilled players in group instruction? More likely to benefit How should teachers respond to lessons getting off track? Accommodate changes and meet challenges What is the purpose of golf instruction from a long-term lesson plan? Goals that translate to performance What role should technology play with ball flight while teaching a lesson? Assist in identifying the error How can a teacher use technology to help identify losing the lag too soon? 3D pressure plates What data describes the launch of the ball? Spin axis, spin rate, launch, direction, speed, smash Which analytic technique pays the biggest dividend in improving teaching? Systematic observation What do routines allow teachers to focus on in the lesson? Fewer decisions and focus on learning What is overlooked by teaching pros when building a teaching business? The value of their teaching program What is the difference between a family with small kids and an electronic user? Growing the teaching business, promote yourself What is the most beneficial in helping the teacher determine the starting point for on course instruction with an experienced student? Skill level, blanks in their game What lie should the suspension point be constant? Ball below feet What is the anticipated result of an effective fitting? Match the clubs to the player, eliminate ball flight variable How should the complexity of the task be handled if the performer is learning something new? Simple, then add more complexity What element of the performance system describes the job task? Performance expectations A member attempts to return a shirt and demands a cash refund. They complain to the HP who reprimands the AP. What is misaligned here? Consequences What interpersonal skill should a manager use when discussing agreed upon expectations? State your purpose clearly How does discretionary enforcement of policies contribute to the motivation of performers? Demotivates The employee uses more skills to complete a task is. Skill variety When the performer is involved in the task from beginning to end? Whole task The performer is given a task that has real significance. Significant work The performer has the freedom to determine the best way to work. Autonomy How should the GM use significant work when directing the merchandiser to do spot audits? Explain the feedback and consequences What is used when the HP gives freedom to the AP to run the member guest? Autonomy How can managers communicate they want to work with the performer to ensure success in the task? The feedback is clear What two factors determine the delegation of a task? Willingness and capability Enthusiastic and unexperienced? Directing Enthusiastic and experienced? Supporting Unenthusiastic and experienced? Involving Unenthusiastic and unexperienced?