MNG3702 ASSIGNMENT 1 SEMESTER 1 2024

MNG3702
ASSIGNMENT 1
SEMESTER
2024



MNG3702 ASSIGNMENT 1 SEM 1
.



2024
MNG3702 ASSIGNMENT 1 SEM 1
2024

, MNG3702
ASSIGNMENT 1
SEMESTER 1
- 2024 -


TABLE OF CONTENTS


QUESTION 1 (10 marks) ................................................................................................. 3
‘The Netcare Group invests in growing and continually improving their capabilities an
capacity.’ Make a judgement with regards to the absorptive capacity of Netcare. In
your answer, you need to explain the meaning of absorptive capacity and apply the
dimensions thereof to Netcare’s systems and processes. (10 marks, of which 2 marks
will be awarded to the explanation of absorptive capacity, and 8 marks to the ........... 3
application of the dimensions thereof to Netcare’s systems and processes. PLEASE
NOTE, you need to explain each dimension first and then apply it to Netcare. ............ 3




QUESTION 2 (12 marks) ................................................................................................. 5
Netcare’s vision is to develop and implement medical solutions to provide quality
healthcare by ..................................................................................................................6
inspiring their people, encouraging innovation and optimising their operations to
deliver value for ............................................................................................................. 6
all stakeholders; strive for consistent and excellent patient care delivered by people
who are .......................................................................................................................... 6
passionate about the sanctity of life, personal respect and dignity; grow their
investments in people, ................................................................................................... 6
infrastructure technology and develop lasting relationships with healthcare
professionals; and be ..................................................................................................... 6
a leading corporate citizen, proud of their heritage and what they contribute to
society. ........................................................................................................................... 6

,Draw a strategic map for Netcare by specifying strategic objectives for each element
of the Balanced .............................................................................................................. 6
Scorecard developed by Kaplan and Norton. (12 marks, of which 1 mark will be
awarded to each element .............................................................................................. 6
of the Balanced Scorecard and 2 marks for the two strategic objectives for Netcare
specified for each ........................................................................................................... 6
element. PLEASE NOTE: you may present the strategic map as a table in your answer)


QUESTION 3 (14 marks) ................................................................................................. 8
The alignment between the core purpose, vision, and objectives of Netcare is vital. ...8
Explain tools that Netcare can implement to align individual behaviour with its
strategic direction. In your answer, you need to explain these tools and then identify
two examples of the application of these tools at Netcare. (14 marks, of which 2 will
be awarded to each tool correctly explained and 1 mark for each of the two examples
at Netcare) ..................................................................................................................... 8


QUESTION 4 (12 marks) ............................................................................................... 12
Every business has its own unique culture. ..................................................................12
Apply the layers of business culture to Netcare. In your answer, you need to explain
each layer first, and ......................................................................................................12
then apply it to Netcare. (12 marks, of which 3 marks will be awarded to the first layer,
5 marks to the .............................................................................................................. 12
second layer, and 4 marks to the third layer) .............................................................. 12


QUESTION 5 (14 marks) ............................................................................................... 14
Businesses need to assess their culture to attract and retain talent to support and
implement their ........................................................................................................... 14
strategies. .....................................................................................................................14
Explain an approach to assess the business culture and apply this approach to Netcare.
(14 marks) .................................................................................................................... 14


QUESTION 6 (8 marks) ................................................................................................. 16

, Businesses will benefit from considering a variety of indicators that provide a
dashboard of its ........................................................................................................... 16
culture and various subcultures. .................................................................................. 16
Explain any four of these culture indicators. In your answer, you need to first explain
the culture indicator .....................................................................................................16
and then apply it to Netcare. (8 marks). ...................................................................... 16




QUESTION 1 (10 marks)


‘The Netcare Group invests in growing and continually improving their capabilities an
capacity.’ Make a judgement with regards to the absorptive capacity of Netcare. In
your answer, you need to explain the meaning of absorptive capacity and apply the
dimensions thereof to Netcare’s systems and processes. (10 marks, of which 2 marks
will be awarded to the explanation of absorptive capacity, and 8 marks to the
application of the dimensions thereof to Netcare’s systems and processes. PLEASE
NOTE, you need to explain each dimension first and then apply it to Netcare.




Absorptive Capacity (2 Marks)
Absorptive capacity is a concept in organizational theory that describes a firm's ability
to recognize the value of new, external information, assimilate it, and apply it to
commercial ends. It involves a firm's capacity to adapt to new technologies,
knowledge, and practices from the external environment, and effectively integrate
them into its operations.


Application to Netcare (8 Marks)
To apply this concept to Netcare, we must consider each dimension of absorptive
capacity and then relate it to the organization's systems and processes.


Recognizing the Value of New Information (2 Marks)