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Which of the following questions will NOT help you develop a solid communication strategy? - ANSWER What content do i Need Active listeners do all of the following things EXCEPT ________. - ANSWER filter out emotional cues Which of the following is the best example of a concise sentence? - ANSWER The progress report is due tomorrow. Which of the following is NOT a typical communication barrier category? - ANSWER Strategic When analyzing a topic from a persuasive point of view, which question would NOT be helpful to ask? - ANSWER What medium do you need to use. Which is NOT an example of feedback in the communication process? - ANSWER Asking your supervisor for clarification on a company policy Which of the following is an idiom? - ANSWER Raining cats & dogs In a recent National Association of Colleges and Employers survey, employers rated four communication-related skills as more important than technical knowledge. Which of the following is NOT one of them? - ANSWER Ability to code the corporate website. Which is NOT a technique used to create an audience-oriented business recommendation memo? - ANSWER Create a general and vague subject line Which situation is an example of "cultural context" in the transactional model of communication? - ANSWER You prefer being direct and are giving a presentation for your branch in Japan Which sentence is the most concise, having eliminated wordy phrases and obvious fillers? - ANSWER We approve your request to leave early tomorrow. Which medium would you use if you had to send a travel expense report to your supervisor with original, hard-copy receipts attached? - ANSWER Memo Which of the following is NOT a question you should ask when analyzing your audience? - ANSWER What do I want my audience to know? ( I thought this was wrong, but it is correct). Which is NOT something you would ask when assessing your document for proper content? - ANSWER Does the document contain any typographical errors? Which is NOT a category of common writing errors addressed in the revising stage of the ACE process? - ANSWER Outlining What are the four elements explored in the analysis stage of the ACE process? - ANSWER Purpose, audience, content, and medium Which sentence is written using passive voice? - ANSWER The report was finished late. Which of the following techniques is NOT designed to remove writer's block? - ANSWER Put strict time limits on your drafting stage What does "tone" refer to when used in the evaluating stage of the ACE process? - ANSWER The voice of the document Which of the following is NOT a benefit gained by outlining your content before composing? - ANSWER Determining the accuracy of your graphics Which team-building technique are you using when you acknowledge a team member's contributions? - ANSWER Helping others feel pride in their work Who or what is a primary audience? - ANSWER The person to whom the message is addressed In terms of logical fallacies, what is a hasty generalization? - ANSWER Drawing a conclusion from a sample that is either too small or does not represent the larger population In terms of logical fallacies, what is a false analogy? - ANSWER Supporting an idea by comparing it to something that is not comparable Which sentence is an example of refutation? - ANSWER Even if you use a different formula, the numbers won't reach quota because one branch is still underperforming. Which of the following is the most professional and appropriate way of motivating your audience to comply with your persuasive request for a favor? - ANSWER Stressing the benefits of doing it Which of the following is NOT a type of logical fallacy? - ANSWER Fact refutation In terms of logical fallacies, what is a red herring? - ANSWER Focusing on an irrelevant issue to draw attention away from a central issue Which type of persuasive message would you use to convince a seller that its return policy should NOT apply in your situation? - ANSWER A customer claim Which type of evidence should you avoid using in an argument that supports your persuasive message? - ANSWER Engineered statistics What should you NOT do in the close of a bad-news message? - ANSWER Explain the bad news In which situation would you use the direct approach to organize a bad news message? - ANSWER When the audience is unlikely to be angered by the news Which type of buffer does the following sentence use? "Throughout 2014, organic produce availability in our area has declined, and our production has slowed considerably." - ANSWER Background Information (pg.193) How do you diplomatically reject a team member's idea while maintaining goodwill and ensuring that the person will continue to contribute in future projects? - ANSWER Provide a convincing explanation p 197 Which communication medium would you use to send bad news to employees in your company's South American and European branches simultaneously? - ANSWER Email pg.187


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