The Senior Leadership Team

The Senior Leadership Team was fractured and frustrated. Frustrated with each other. Frustrated with the CEO. There was gossip and “pot stirring” among the staff. The CEO’s communication style was not helping the Senior Leadership Team or the organization function smoothly. Key staff were thinking about quitting. Private meetings revealed the source of the fracture: unmet expectations, perceived lack of personal accountability, unclear decision-making processes, feelings of too much oversight in some areas and too little oversight in others, and avoidance of honest conversations. All of which, of course, cascaded down the organization. Here were rumblings of a morale problem. What to do? Start at the top. Coaching for the CEO on communication and conflict resolution. The CEO and I worked on ways to be more effective while staying true to personal and organizational core values. Was that all? Nope. No leader is alone. Work is done through others. Organizations don’t function well if the Senior Leaders aren’t cohesive