SSA Academy 421 2019 Study Guide Graded A

Postal Service employees operate under the mandate to protect and preserve the mail placed in its: Custody 3 MULTIPLE CHOICE OPTIONS A violation of the security and sanctity of the mail is: Failing to deliver the mail 3 MULTIPLE CHOICE OPTIONS The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: Deliver a first impression 3 MULTIPLE CHOICE OPTIONS The type of communication that can enhance or contradict messages is: Non-verbal communication 3 MULTIPLE CHOICE OPTIONS The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure their needs are met is: G.I.S.T. 3 MULTIPLE CHOICE OPTIONS For a mailpiece to be considered a flat-sized mailpiece it must pass the: Flexibility test 3 MULTIPLE CHOICE OPTIONS Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal Service? Instills customer confidence 3 MULTIPLE CHOICE OPTIONS Successful sales transactions occur when the Sales and Services Associate (SSA): Makes an informed mutual decision with the customer on products/services 3 MULTIPLE CHOICE OPTIONS What is the most positive way to impact customer perception of the Post Office? Provide excellent customer service 3 MULTIPLE CHOICE OPTIONS The US Postal Service is the only delivery service that reaches: Every address in the nation 3 MULTIPLE CHOICE OPTIONS An organized workstation creates a more _______ workplace. Efficient 3 MULTIPLE CHOICE OPTIONS How a Sales and Services Associate (SSA) conducts themselves on the job effects the: Postal brand 3 MULTIPLE CHOICE OPTIONS An active listening technique used to create a successful transaction is called: Clarifying 3 MULTIPLE CHOICE OPTIONS One of the first things a customer notices about the Sales and Services Associate (SSA) is their: Personal appearance 3 MULTIPLE CHOICE OPTIONS The primary law enforcement for the USPS is the: Postal Inspection Service 3 MULTIPLE CHOICE OPTIONS The minimum length of a letter is how many inches long? 5 inches 3 MULTIPLE CHOICE OPTIONS The maximum size for a flat-sized mailpiece is: 12 x 15 inches 3 MULTIPLE CHOICE OPTIONS