CPP Practice Exam Questions And Answers Verified 100% Correct!!

Patrons at airports typically fall into one of several categories, EXCEPT: a. Business. b. Leisure travelers. c. Curbside check-ins. d. Employees. - Answer Curbside check-ins. The emphasis for Certified Parking Professionals serving the restaurant and hospitality industry is on: a. Speed. b. Convenience. c. Efficiency. d. Service. - Answer Service Advantages of booting include all of the following, EXCEPT: a. More direct control over the process than towing; this is helpful where the booting entity has made an error. b. Best solution for clearing a parking space. c. The opportunity to collect a boot removal fee. d. Vehicle remains in place; this is more convenient for the violator. - Answer Best Solution for clearing a parking space An advantage of an attended self-park is? a. Improved revenue control over an automated system. b. Fewer errors in cash transactions. c. Ease of handling exceptions to fees and the rules and regulations of the facility. d. Can quickly be transformed into a valet operation. - Answer The ease of handling exceptions to fees and the rules and regulations of the facility As a manager, what is the first action to take when a customer presents a complaint? a. Ensure that the customer understands your opinion of the complaint. b. Show the customer the mistake that he or she has made.c. Listen to the complaint and gather information. d. Tell the customer to do whatever he or she thinks is right. - Answer Listen to the complaint and gather information. A facility manager will best help employees to deal with customer complaints if the manager does what? a. Handles every complaint personally. b. Requires employees to take the complaints in writing. c. Trains employees to deal with complaints. d. Insists that employees resolve customer complaints without bothering the manager. - Answer Trains employees to deal with complaints.