MGT 314 Exam 1 Questions with 100% Complete Answers, Graded to Pass

all organizations, including service firms such as banks and hospitals, have a production function - true the operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function - True which of the following are the primary functions of all organizations - marketing, operations, and finance/accounting which of the following would not be an operations function in a fast-food restaurant - advertising and promotion reasons to study operations management include - A and D the five elements in the management process are - plan, organize, staff, lead, and control The ten critical decisions of operations management include - all of the above which is not true regarding differences between goods and services - goods tend to have higher customers interaction than services manufacturing organizations have ten strategic OM decisions, while service organizations have only eight - False key success factors are those activities that are key to achieving competitive advantage - true the impact of strategies on the general direction and basic character of a company is` - long range the fundamental purpose of an organizations mission statement to - define the organizations purpose in society the three steps of the operations managers job in order are - develop the strategy, establish the organizational structure, find the right staff which of the following is not an element of the management process - pricing