PGA PGM Level 2 Golf Operations - Study

PGA PGM LEVEL 2 GOLF OPERATIONS – STUDY EXAM WITH 100% CORRECT ANSWERS T/F: The golf operation is the core business of every golf facility - correct answer True material or physical, financial, human and time based - to run the operation with the projected level of service - correct answer resources Serve as support for the organization? - correct answer Policies and procedures Which resource is tangible? - correct answer membership Definition of organization chart? - correct answer clarifies staff roles and reporting relationships Complexity of the organization chart depends on? - correct answer the number of services offered Plan for succession - correct answer Implement cross-training Deciding the number of employees to be hired? - correct answer Business objectives dictate type and number Job descriptions and clear written procedures reduce? - correct answer Misunderstandings and create accountability A way to unite staff and elevate expectations by defining what it takes for individuals at a facility to meet the highest expectations of customers and management - correct answer High Performance Profiles In an interview, open ended questions are good because? - correct answer Lead to unbiased answers An example of external training would be? - correct answer employee going to the PGA show All operations need to have safety training for? - correct answer Golf carts and inclement weather True or False: Operations manual documents the facility's policies and procedures. - correct answer True Self-evaluations definition? - correct answer aligns personal goals with organizations goals and keeps employees mindful of their responsibilities and expectations First step in acquiring a new technology system? - correct answer assess facility needs Procedures are? - correct answer instructions Which is a way to prove you have a positive facility culture? - correct answer satisfied customers "A name, term, symbol or design--or a combination of these elements--that is intended to clearly identify and differentiate a seller's products from a competitor's products" is - correct answer Brand An example of indirect competition for an 18 hole daily fee facility? - correct answer Outside retailer Sending letters to the editor is an example of? - correct answer public relations True or False: Play Golf America is a brand building promotion. - correct answer True. An example of an attraction program at a golf facility is...? - correct answer a free clinic Promotional strategies must focus directly on the... - correct answer chosen target group A facility can track the success of a promotional effort by... - correct answer tracking revenues A way to evaluate if a promotion was successful... - correct answer surveys Speed up pace of play for juniors and beginners - correct answer include etiquette and rules in golfer education programs At a private facility, the only time they do not need to be in compliance with the ADA accommodations is... - correct answer When there are no individuals requiring the need. prevents the same players from abusing the advance reservation system and monopolizing the best tee times - correct answer Lottery system Yield calculation: If you utilize 180 rounds out of 124 what is the percentage? - correct answer 75% Why is yield analysis a good thing to have? - correct answer maximize revenues The USGA Pace Rating System does what? - correct answer Tells the amount of time to play a round of golf Course assistants need to have the type of personality... - correct answer knowledge of the rules of golf and able to communicate to all different types of players Starters can help with pace of play by? - correct answer Providing pace of play guidelines for the facility before teeing off the group