C430 WGU Exam Questions and Answers (GRADED A+)

Communication reduces consequences - ANSWER-•Altruism the belief in or practice of disinterested and selfless concern for the well-being of others •Rationalization • Accountability •Compensation Hospital Acquired Conditions - ANSWER-CMS identified conditions that are not present on admission and could be "reasonably preventable", and therefore hospitals are not allowed to receive additional payment for these conditions that do present. focus on loss but don't TQM - ANSWER-system focus Variation on the Pareto Principle •85/15 rule - 85% of problem is related to system failure and 15% is the fault of the people involved •Three premises: •Quality is important and can be measured •People are part of the solution not the problem •Change is fundamental and can be managed Developing a Risk Management Plan - ANSWER-Analyze/identify -the possible liability (e.g. patient and employee safety, operational, financial) risks related to medication errors in the hospital. -The team interviews key internal stakeholders, develops a sequenced timeline of the event, analyzes quality assessment studies, accreditation surveys, medication error incidents, and error near-miss reports, and reviews related tasks and medication protocols from the emergency room, pharmacy, and physicians. •Severity to the individual and/or organization •Number of people harmed or potentially harmed •Likelihood or frequency of occurrence Examine/determines -the errors that must be addressed by -analyzing the data gathered in the first step. They determine that the operational management from the involved departments must refine processes.